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Eligibility Management: Florence County

At the Wisconsin Department of Health Services (DHS), we are dedicated to serving people across the state. We help those who are eligible for benefits through our state and federal programs. These programs include Medicaid, BadgerCare Plus, FoodShare, and others.

We partner with county and tribal offices across the state to help you find out if you’re eligible for one of our programs. This includes helping you:

  • Apply, renew, or make changes to your benefits.
  • Interview for FoodShare benefits.
  • Get answers to your questions.

Below is the contact information for these and other services.

Human Services Department

Agency Type: IM

Office Type: Main

501 Lake Ave
PO Box 225
Florence, WI 54121

Telephone: 888-794-5722

Office Fax: 715-528-3341

Lobby Hours:
Sunday: Closed
Monday: 7:45 a.m.- 4:30 p.m.
Tuesday: 7:45 a.m.-4:30 p.m.
Wednesday: 7:45 a.m.-4:30 p.m.
Thursday: 7:45 a.m.-4:30 p.m.
Friday: 7:45 a.m.-4:30 p.m.
Saturday: Closed

FoodShare On-demand Interview Hours

County-specific appointment instructions

Evening and weekend appointments may be available upon request.

Closed Mondays–Fridays from 12-12:30 p.m.

We will try to accommodate you if possible.

Suspect fraud?

Reach out to the right person among our Income Maintenance Agency Fraud Contacts (PDF).

Last revised April 17, 2023