Eligibility Management: Polk County
At the Wisconsin Department of Health Services (DHS), we are dedicated to serving people across the state. We help those who are eligible for benefits through our state and federal programs. These programs include Medicaid, BadgerCare Plus, FoodShare, and others.
We partner with county and Tribal offices across the state to help you find out if you’re eligible for our programs. This includes helping you:
- Apply, renew, or make changes to your benefits.
- Interview for FoodShare benefits.
- Get answers to your questions.
Community Services Division
Agency type: IM
Office type: Main
Address:
100 Polk Co Plaza
Suite 180
Balsam Lake, WI 54810
Telephone: 888-283-0012
Office fax: 855-293-1822
Lobby hours:
Sunday: Closed
Monday: 8 a.m.–4:30 p.m.
Tuesday: 8 a.m.–4:30 p.m.
Wednesday: 8 a.m.–4:30 p.m.
Thursday: 8 a.m.–4:30 p.m.
Friday: 8 a.m.–4:30 p.m.
Saturday: Closed
Call center hours:
Sunday: Closed
Monday: 8 a.m.–4 p.m.
Tuesday: 8 a.m.–4 p.m.
Wednesday: 8 a.m.–11 a.m.
Thursday: 8 a.m.–4 p.m.
Friday: 8 a.m.–4 p.m.
Saturday: Closed
County-specific appointment instructions
Evening appointments may be available upon request.
Weekends only by WHEAP.
Customers may also call the Great Rivers Call Center at 888-283-0012.
Suspect fraud?
Reach out to the right person among our Income Maintenance Agency Fraud Contacts (PDF).