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Eligibility Management: Polk County

At the Wisconsin Department of Health Services (DHS), we are dedicated to serving people across the state. We help those who are eligible for benefits through our state and federal programs. These programs include Medicaid, BadgerCare Plus, FoodShare, and others.

We partner with county and tribal offices across the state to help you find out if you’re eligible for one of our programs. This includes helping you:

  • Apply, renew, or make changes to your benefits.
  • Interview for FoodShare benefits.
  • Get answers to your questions.

Below is the contact information for these and other services.

Community Services Division

Agency Type: IM

Office Type: Main

100 Polk Co Plaza
Suite 180
Balsam Lake, WI 54810

Telephone: 888-283-0012

Office Fax: 715-500-2716


Lobby Hours:
Sunday: Closed
Monday: 8:30 a.m.-4:30 p.m. 
Tuesday: 8:30 a.m.-4:30 p.m. 
Wednesday: 8:30 a.m.-4:30 p.m. 
Thursday: 8:30 a.m.-4:30 p.m. 
Friday: 8:30 a.m.-4:30 p.m. 
Saturday: Closed

FoodShare On-demand Interview Hours

County-specific appointment instructions

Evening appointments may be available upon request.

Weekends only by WHEAP.

Customers may also call the Great Rivers Call Center at 888-283-0012.

Suspect fraud?

Reach out to the right person among our Income Maintenance Agency Fraud Contacts (PDF).

Last revised April 17, 2023