Medicaid: Non-Emergency Medical Transportation Partner Resources
We want to keep our partners up to date about non-emergency medical transportation (NEMT). You can use the resources on this page to learn more about the NEMT benefit. You can also share information with members you serve.
If you or your members have questions, email us at DHSNEMTInfo@dhs.wisconsin.gov.
Background on the Veyo transition
On Nov. 1, 2021, we contracted with a company called Veyo to provide NEMT services. Here are some resources to help you understand what changed:
- ForwardHealth Update (PDF)
- DHS Improves Non-Emergency Medical Transportation Services for Medicaid Members (media release)
- Wisconsin Department of Health Services (DHS) hosted webinars
- Stakeholder presentation slides (PDF) and recording (webinar)
- Member presentation slides in English (PDF), Hmong (PDF), and Spanish (PDF)
Resources
- Wisconsin Health Care Provider/Case Manager Resource Guide (PDF)
- NEMT training modules
- Topics include:
- Benefits overview
- Policies and procedures
- Transition
- Service and policy enhancements
- Topics include:
Recent emails
- Resources Available Regarding Changes to the NEMT Benefit (Oct. 29, 2021)
- Upcoming Changes to the NEMT Benefit: Join us for a Webinar! (Oct. 18, 2021)
- DHS Announces Intent to Award Non-Emergency Medical Transportation Management Contract (Feb. 28, 2020)
- Non-Emergency Medical Transportation Procurement Issued (July 24, 2019)
Member fact sheets
- Who can get free rides to appointments?, P-00533
- How do I schedule a ride?, P-00533A
- What are the rules when getting free rides to appointments?, P-00533B
- Can I get paid for meals and overnight stays?, P-00533C
- How do I file a complaint or ask for a fair hearing?, P-00533D
If you’d like a free, printed copy of any of these fact sheets, fill out a Forms/Publications Order form, F-80025A and email it as an attachment to dhsfmorder@dhs.wisconsin.gov. You should receive your printed copies in two to four weeks.