Telecommunication Assistance Program (TAP)

TAP is able to help people who are Deaf, severely hard of hearing, or Deaf-Blind in obtaining specialized telecommunication devices to access basic phone services. TAP is available for people with a documented hearing loss who meet the program's income eligibility guidelines (PDF).

Telecommunication devices include, but are not limited to: captioned phones, personal amplification devices, and telephone ring signalers. For more information, see the approved TAP telecommunications device list (PDF).

To apply for the TAP program, please submit the following:

  • A completed TAP Application.
  • A completed Hearing Loss Certification form. People who are able to sign the Hearing Loss Certification form include: licensed physicians, certified audiologists, or hearing instrument specialists.
    • Hearing instrument specialists completing the form will also need to provide an exam result or report for one of the following procedures within six months of when the TAP application was received (pursuant to Chapter HAS 4 under the Hearing and Speech Examination Board (PDF)):
      • Recording and interpretation of audiograms and speech audiometry to determine proper selection and adaptation of hearing instruments.
      • Appropriate masking when indicated.
      • Speech audiometry by live voice or recorded voice, including speech reception threshold, speech discrimination testing, and most comfortable loudness measurements and loudness discomfort levels.
      • Pure tone audiometry, including air conduction testing and bone conduction testing.

For more information about the TAP program, please contact the Bureau of Aging and Disability Resources at 608-266-2536.

TAP and the Telecommunications Equipment Purchase Program (TEPP)

TEPP helps people with disabilities with purchasing the specialized equipment they need in order to use basic telephone services. TEPP is paid for by the Universal Service Fund, which was established by the Public Service Commission of Wisconsin. TEPP requires a $100 co-pay from applicants. TAP is able to provide specialized telecommunication equipment or assist with paying the co-pay for people who are Deaf, severely hard of hearing, or Deaf-Blind. For TEPP eligibility requirements and more information, visit the TEPP website.

Last Revised: May 2, 2019