Family Care: Request for Proposal

State law requires Wisconsin Department of Health Services (DHS) to procure vendors for Family Care. Family Care is a Medicaid long-term care program for older adults and people with disabilities.

To find vendors, we work with the Bureau of Procurement and Contracting. They send requests for proposals (RFPs) to groups that want to get certified as managed care organizations (MCOs). Requests for proposals are the first step in the process of awarding contracts to MCOs, so they can give Family Care services.

How MCOs get certified for Family Care

MCOs must follow these steps to get certified:

1. Respond to the request for proposals. MCOs receive an intent to certify letter from DHS.
2. Meet requirements for all federal and state statutes that apply, plus DHS Administrative Code sections. MCOs do this no later than 45 days before their contract’s effective date.
3. Contract with DHS to offer managed long-term care benefits. These are for certain groups of people. They also happen in a chosen geographic service region for the Family Care program. See Family Care Geographic Service Regions, P-01790 (PDF).

View other MCO resources

Family Care procurement results—October 2025

DHS has announced its intent to award new Family Care and Family Care Partnership (Partnership) managed care contracts in Geographic Service Regions (GSR) 2 and 7.

GSR 2 (Western and Southwestern Wisconsin):
(Buffalo, Clark, Crawford, Grant, Green, Iowa, Jackson, Juneau, La Crosse, Lafayette, Monroe, Pepin, Richland, Sauk, Trempealeau, and Vernon counties)

• Family Care: Anthem (new), Inclusa, Molina/My Choice Wisconsin
• Partnership:
  • iCare expanding into Grant, La Crosse, Monroe, Richland, and Vernon counties
  • Molina/My Choice Wisconsin expanding into Buffalo, Crawford, Grant, Green, Iowa, Jackson, Juneau, La Crosse, Lafayette, Monroe, Pepin, Richland, Trempealeau, and Vernon counties

GSR 7 (Milwaukee County):

• Family Care: Community Care, Inc., Molina/My Choice Wisconsin, Anthem (new), Inclusa (new)
• Partnership: iCare, Molina/My Choice Wisconsin (new)

Note about protest
After DHS announced its intent to award new Family Care contracts, one of the organizations that applied to provide services (a “bidder”) formally challenged the decision. This is called a “protest” in the state’s procurement process (the process the state uses to select providers through a fair and competitive review). DHS and the Department of Administration will review that challenge following state policy. While that review is underway, services for current members are not affected and no action is needed. If the process changes the timing of new options, DHS will notify members and partners. This announcement reflects a notice of intent; final contract awards will be made after the protest process is complete or as otherwise permitted by state rules.

Important information

• No immediate action is required by members. Notices with next steps will be sent in 2026.
• Information about current MCOs, Family Care, and Family Care Partnership is available on the Family Care What’s New page.