Family Care: Program Operations

This page is intended for managed care organizations (MCOs) that operate the Family Care, Family Care Partnership, and PACE (Program of All-Inclusive Care for the Elderly) programs.

General information

Communications to MCOs

DHS-MCO contract and fiscal resources


Training and technical assistance for care managers

Third party administration (TPA) claims processing services

DHS contracts with Wisconsin Physicians Service Insurance Corporation for third party administration (TPA) services for Family Care MCOs. Services include claims processing, encounter reporting, and other claims processing related services, and the contract period runs through February 25, 2019. MCOs and the vendors are to use the following templates and supporting materials to document the terms and services of the contract.

Other resources

Last Revised: March 7, 2019