Family Care Program Operations

The links below offer access to communications intended for managed care organizations (MCOs) and key information and tools used most often.

General Information


Communications to MCOs

Family Care Technical Assistance and Resource Series

Training and Technical Assistance for Care Managers

Third Party Administration (TPA) Claims Processing Services

DHS contracts with Wisconsin Physicians Service Insurance Corporation for third party administration (TPA) services for Family Care MCOs. Services include claims processing, encounter reporting, and other claims processing related services, and the contract period runs through February 25, 2019. MCOs and the vendors are to use the following templates and supporting materials to document the terms and services of the contract.


Last Revised: November 12, 2018