The links below offer access to communications intended for Managed Care Organizations (MCOs) and key information and tools used most often.
- 1-2 Bed Adult Family Home Certification Standards
- Being a Full Partner booklet
- Capitation Rates
- DHS-MCO Contract
- Enrollment Data
- MCO Contact Information (PDF, 72 KB)
- Notice of Action (NOA) and Notice of Denial Forms
- Family Care Fiscal Resources
- Integrated Employment and Prevocational Services
- Nursing Home Resources in the Family Care Benefit
Communications to MCOs
Training and Technical Assistance for Care Managers
- Self-Directed Supports in Family Care and Partnership: A Best Practice Guide for IDT Staff (PDF, 1.2 MB)
- Guidelines for Registered Nurse Delegation to Unlicensed Assistive Personnel (PDF, 208 KB)
- Instructions for Standardizing Member Income Considered Available for Room and Board (help) March 10, 2010; Presenters: Charles Jones and Deb Rathermel, Division of Long Term Care; 52 minutes
- Delirium and Dementia (help) Recorded 6/23/10; 1 hour, 18 minutes
Presentation by Dr. Jeffrey Marcus, Medical Director of Central Wisconsin Center, to Wisconsin DDNA group
- The Importance of Early Detection: Alzheimer's and Dementia (help) Recorded 11/20/07; 50 minutes
This webcast, a component of the 2008 Family Care pay-for-performance project, provides care managers with information related to identifying and supporting members with dementia. The Wisconsin Alzheimer's Institute provides an overview of dementia and its causes, as well as specifics about the 60-second Animal Naming Screening Tool.
Third Party Administration (TPA) Claims Processing Services
In July 2009, the Department issued an RFP to contract for the services of a TPA to perform claims processing, encounter reporting, and other claims processing related services for Family Care and Family Care Partnership MCOs. In February 2010, the Department entered into a contract with two vendors, Vestica Healthcare, LLC, and Wisconsin Physicians Service Insurance Corporation (WPS). MCOs and the vendor will use the following templates and supporting materials to document the terms and services of the contract.
- Online Statewide Long-Term Care Infrastructure Third Party Administration Contract (Exit DHS)
- RFP # 1677-DLTC-PM (PDF, 1.2 MB; issued July 2009)
- Final Claims RFP Master Agreement Template (PDF, 141 KB)
- Memo re: Partnership Pricing and Participating Agreement Template (PDF, 39 KB; 9/7/11)
- Participating Agreement Template for use by MCOs and TPAs (PDF, 58 KB)
- Participating Agreement Supporting Documents:
Request for Proposals/Information (RFP/RFI)
Managed Long Term Care Infrastructure Project (RFI # 1682-RFI-PM)
In August 2009, the Department issued an RFI to explore the potential for establishing a common system infrastructure that can support an array of Family Care, Family Care Partnership, PACE, and IRIS business and program operations in an integrated manner.
- RFI for LTC Managed Care Infrastructure Project (PDF, 186 KB)
- Encounter Reporting:
- ForwardHealth Portal
- Listserv signup pages:
- Self-study guide to using the CARES Worker Web to query CARES information Note: Go to the "Instructional Resources" page and select "CWW for Query Users"