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ForwardHealth: Milwaukee Enrollment Services

Milwaukee Enrollment Services (MilES) serves Milwaukee County by managing BadgerCare Plus, Medicaid, FoodShare, and other benefits programs.

Here to help

Phone: Call 888-947-6583

Call center hours
MondayTuesdayWednesdayThursdayFriday
8 a.m.–4:30 p.m.8 a.m.–4:30 p.m.8 a.m.–4:30 p.m.8 a.m.–12 p.m.8 a.m.–4:30 p.m.

Fax: Fax documents with a tracking sheet to 888-409-1979 or upload through your account on ACCESS (ACCESS in Spanish) or with the MyACCESS app. Other documents can be faxed to 414-438-4580.

In-person at two locations: 6055 N. 64th St. and UMOS, 2701 S. Chase Ave., Milwaukee.

In-person hours
MondayTuesdayWednesdayThursdayFriday
8 a.m.–4 p.m.8 a.m.–4 p.m.8 a.m.–4 p.m.8 a.m.–12 p.m.8 a.m.–4 p.m.

Mail: Milwaukee Enrollment Services (MilES), 6055 N. 64th St., Milwaukee, WI 53218

Thursday operations

MilES closes at noon on Thursdays. Phone and in-person services are not available Thursday afternoons. However, you still have several options:

  • Documents can be dropped off for scanning, required for proof or verification purposes.
  • Forms are available to establish your filing date for benefit applications, which determines the start date of your benefits.
  • For benefit applications on Thursday afternoons, when MilES is closed, you can either call us at 262-288-3584 or utilize our ACCESS (ACCESS in Spanish) website for assistance.

Holiday hours

The MilES call center and in-person services will be closed on these holidays:

  • New Year’s Day, January 1, 2025
  • Martin Luther King Jr. Day, January 20, 2025
  • Memorial Day, May 26, 2025
  • Independence Day, July 4, 2025
  • Labor Day, September 1, 2025
  • Thanksgiving, November 27, 2025
  • Christmas Eve, December 24, 2025
  • Christmas Day, December 25, 2025
  • New Year's Eve, December 31, 2025

64th Street location

This location, at 6055 N. 64th St., opened in 2022. It’s designed to be user-friendly, accessible, and comfortable for all, featuring:

  • An open, one-floor plan.
  • With 46 technology stations equipped with computers, iPads, and phones, for self-service.
  • A fully accessible space, with specialized service windows and dedicated care areas.
  • A secure mailing address service for members who need it.

Getting here

The Blueline travels between downtown Milwaukee and our 64th Street location every 30 minutes along Fond du Lac Avenue. Find detailed bus schedule information online.

Frequently asked questions

Yes. There are four ways you can apply:

In person

  • You can get a paper application at our 64th Street and UMOS locations.
  • If you don’t want to fill out an application, you can set a filing date by filling out a “Doc 1” form. The filing date is important because it determines when benefits should start.

Mail or fax

  • You can mail your application to:
    Milwaukee Enrollment Services (MilES)
    6055 N. 64th St.
    Milwaukee, WI 53218
  • You can fax to 414-438-4580.

Online

  • Visit ACCESS (ACCESS in Spanish) to:
    • Apply for benefits.
    • Check benefits.
    • Renew benefits.
    • Report changes.
  • If you don’t have a computer or tablet, you can use one to apply in the self-help section of our 64th Street or UMOS locations. A staff member can help you if needed.

Phone

You can call 888-947-6583 or 711 (TTY), 8 a.m.–4:30 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday.

You can get forms at our 64th Street and UMOS locations.

The forms available include:

  • Appeals forms for a fair hearing:
    • For Medicaid appeals, you must include a signature.
    • For FoodShare appeals, you can also call 888-947-6583.
  • Application forms for BadgerCare Plus, FoodShare, and Medicaid.
  • Customer complaint forms.

Yes. We have staff members on-site at our locations to help if you need it.

Yes. You can call 888-947-6583.

Yes. You can pick up mail at our 64th Street location.

If you are using the agency's address, you can call-ahead to see if you have mail before making the trip. If your last name starts with:

  • A through I, call 608-698-6101
  • J through R, call 608-867-4358
  • S through Z, call 608-692-7283

You can get a temporary card at our 64th Street and UMOS locations if you meet certain criteria. Your permanent card will then be mailed to you. It should arrive within five to seven days. You can also call 877-415-5164 to get a new card.

Yes. You can do this several ways:

  • Fax—Include a document tracking sheet and fax to 888-409-1979.
  • In person—You can submit your documents at our 64th Street and UMOS locations.
  • Mail—Submit your documents by mail to:
    Milwaukee Enrollment Services (MilES)
    6055 N. 64th St.
    Milwaukee, WI 53218
  • Online—Upload your documents to ACCESS (ACCESS in Spanish). You can also upload them to the MyACCESS mobile app using your smartphone.

The free MyACCESS mobile app lets you check benefits, get reminders, submit documents, update your address, and view your digital ForwardHealth or SeniorCare cards.

You can find the app by searching for “MyACCESS Wisconsin.”

  • If you have an Android phone, get the app on Google Play.
  • If you have an iPhone, get the app on the App Store.

Yes. Translation services are provided on-site for these languages:

  • Spanish
  • Hmong
  • Karen
  • American Sign Language (ASL) (provided by appointment)

For other languages, translation services are provided over the phone.

Yes:

  • Miles Offices—At our 64th Street location, we have first floor walk-in services. In addition, staff members are available to help.
  • UMOS—The front door off the parking lot is an accessibility entrance.

Glossary

 
Last revised June 6, 2025