Assisted Living Facility Profiles: Basic Information

The information on this page may be helpful when you are viewing Assisted Living Facility Profiles.

The health, safety, and welfare of Wisconsin residents is a top priority for the Department of Health Services (DHS), and the Division of Quality Assurance (DQA) is responsible for making sure that providers offer or arrange services that adhere to the rules and requirements outlined in state and federal law.

The assisted living facility profile includes compliance history for the four assisted living provider types regulated by DQA. Detailed information regarding facility size, client group(s) served, owner and/or licensee information, etc., can be found on the statewide directory for each of these assisted living provider types:

Assisted living facility profile information is provided by DHS as a public service. DHS neither endorses any facility nor guarantees that the information is accurate, up to date, or complete.

This information, which should not be used as a sole source in selecting a facility, does not replace official information sources. DHS is not responsible for any errors in or omissions from the compliance history information

Surveys of assisted living facilities

Assisted living facilities are surveyed every two years to review compliance with applicable administrative codes, standards, and state statutes. In addition, DQA responds to complaints received against providers. See Assisted Living Survey Guidelines for more information on the survey process.

Note: Residential Care Apartment Complexes (RCACs)

  • RCACs may be certified or registered. Certified RCACs may accept tenants that receive public funding while registered RCACs serve private pay only tenants.
  • DQA's oversight of registered RCACs is limited to conducting complaint investigations. Information for registered RCACs will only appear in the profile under the complaint section, if applicable.

Facility profile

Dates at the top of each profile indicate the time period for which survey activities are identified. Survey information related to dates outside this time period may be obtained by contacting the appropriate DQA regional office for the county in which the facility is located.

Profile information is available only for facilities that are currently licensed (open facility). Licenses for assisted living facilities are not transferable. Therefore, records for facilities that experience a change of ownership are closed and then opened under the new owner/licensee.

Information on closed facilities may be obtained by contacting the appropriate regional office for the county in which the facility is located.

The profile is a "snapshot," not the complete picture

The assisted living facility profile is designed to provide an overview of the results of inspections completed by DQA.

When comparing facilities in terms of quality of care and safety, consumers should keep in mind that the profile does not reflect such factors as facility size or the complexity of health care needs of its residents and/or tenants.

In light of this, the profile is a "snapshot" of the facility, not the complete picture. Inspection information measures whether the facility meets the minimum standard for a particular set of requirements at the time of that inspection.

When comparing one facility's profile results to another, the consumer should compare facilities that provide services to the same client group(s) and that are similar in size.

Please note information on this website should not be construed as an endorsement or advertisement for or against any assisted living facility by DHS.

In addition to reviewing the assisted living facility profiles, we encourage people to visit facilities in person and talk with providers. The Assisted Living Facility Checklist, P-60579 (PDF) may also be helpful to you.

Understanding the terminology used on facility profiles

The following is a glossary of terms for the facility profile. Terms are divided into four categories to match the order they appear on the profile.

Facility Name and Status

Identifies the name and address of the facility.

  • License Status: Regular or Probationary. DQA issues all assisted living facilities a "regular" license, certificate, or registration, except CBRFs, which are issued a "probationary" license for the first year of operation.
  • Licensed, Certified, or Registered: The date provided indicates when the facility received their initial license, certification, or registration. CBRFs and AFHs are licensed, ADCs are certified, and RCACs may be certified or registered.

Survey History

Assisted living facilities are surveyed by DQA approximately every two years to ensure compliance with applicable Wisconsin administrative codes, statutes, and standards.

Additional reviews may be conducted as part of complaint investigations, verification visits, and follow up to facility self-reports.

The Survey History section of the profile report captures all survey activity completed during the reporting period identified at the top of the report.

  • End Date: Date inspection was completed.
  • Type: Type of survey may be Initial, Abbreviated, Standard, or Other.
    • Initial: Inspection conducted prior to issuing a facility's first license or certification.
    • Abbreviated: At DQA's discretion, the abbreviated survey process is used for facilities with a compliance history that meets the following three criteria:
      • No enforcement activity within the last three years.
      • No substantiated complaints resulting in deficiencies within the last three years.
      • Facility has been licensed or certified for at least three years.
    • Standard: A standard survey process is used in facilities that do not meet the criteria for an abbreviated or initial survey.
    • Other: Complaint, self-report, or verification visit.
  • Purpose: The reason an inspection occurred. Following are the possible reasons: a two-year survey, complaint investigation, self-report investigation, a verification visit, or a combination of any of the above.
  • Results: Action taken by DQA in response to the inspection. Following are the possible results:
    • Issuance of a license or certificate
    • No Statement of Deficiency
    • Statement of Deficiency
    • Enforcement
  • Statement of Deficiency: Used to identify incidents of noncompliance that:
    • Result in more than minimal, but not serious harm.
    • Have potential for more than minimal harm, but not serious harm;.
    • Indicate a breakdown in facility systems.

On October 1, 2020, the Bureau of Assisted Living implemented a policy to no longer regularly require the provider to submit a traditional plan of correction for violations.

  • Served: Date licensee receives the Statement of Deficiency
  • Deficiencies Cited: The code reference from the Wisconsin administrative code, statute, or standard for the incident of noncompliance.
  • Subject Area: Description title of the referenced Wisconsin administrative code, statute, or standard.
  • Compliance Verified: Date DQA verifies correction of the noncompliance. If this item is empty, then verification of the noncompliance has not occurred.
  • Corrected: This item will contain a "yes," "no," "N/A, "variance," or "waiver" response, or may be blank.
    • Yes: A verification visit was conducted and the deficiency was corrected.
    • No: A verification visit was conducted, but the deficiency was found to be uncorrected.
    • N/A: For isolated incidents of noncompliance that result in no harm, or have potential for no more than minimal harm, or do not indicate a breakdown in facility systems, DHS will not conduct a verification visit.
    • Variance: The facility requested and was issued a variance allowing an alternative means of meeting the requirement.
    • Waiver: The facility requested and was issued a waiver granting an exemption from the requirement.
    • (Blank/Empty): DQA has not completed a verification visit to determine compliance.

Enforcement History

Information contained in this portion of the facility profile identifies an occurrence from the Survey History section of the profile that resulted in DQA issuing a sanction against the facility. Deficiencies resulting in enforcement action include those that:

  • Result in serious harm, have a potential for serious harm, or indicate a breakdown in facility systems that could lead to serious harm.
  • Create a condition or occurrence that presents a substantial probability that death or serious mental or physical harm to a resident will result (or did occur).
  • Create a condition or occurrence that presents a direct threat to the health, safety, or welfare of a resident.
  • Repeated, uncorrected, or "target" violations. For example, violations of staff training requirements are "target" violations that result in enforcement action.
  • SOD #: Number on the Statement of Deficiency (SOD) that corresponds to the SOD # under Survey History.
  • Appeal: Assisted living facilities have a right to dispute inspection findings through an appeal to the Division of Hearing and Appeals. Appeals may be resolved via stipulated settlement agreements or may go to hearing before an administrative law judge.
  • Decision: Result of the appeal process, which could be one of the following:
    • Pending (DHS action has been appealed and is awaiting resolution).
    • Withdrawn (petitioner withdraws appeal request prior to hearing).
    • Upheld (hearing decision rules in favor of department)
    • Reversed (hearing decision rules in favor of petitioner)
    • Split-Decision (hearing decision rules in favor of a portion of the department's action and in favor of a portion of the petitioner's appeal).
  • Stipulation: A Stipulated Settlement Agreement between DHS and petitioner to resolve original survey findings and enforcement actions without a formal hearing.
    Examples include a reduced forfeiture, amended language on the SOD, or a withdrawn citation.
  • Sanction: DQA has the authority under state law (Wis. Stat. ch. 50 and applicable Wisconsin administrative code) to impose the following penalties:
    • Forfeiture
    • No New Admissions
    • Revocation
    • Orders to Comply With Corrective Action Specified by the DQA
    • Order to Obtain Training
    • Order to Stop Violating a Provision of Licensure

Complaint History

The Complaint History section includes all complaints that had a completed investigation during the time period identified at the top of the report.

Note: Pending complaints do not appear on this profile report.

  • Date Complaint Received: Date DHS received the letter, telephone call, or email from a complainant.
  • Date Investigation Completed: Date all aspects of the complaint investigation have been concluded.
  • Subject Area: Identifies area(s) of concern reported by the complainant.
  • Result:
    • Substantiated: A deficient practice was identified related to the complaint and a Statement of Deficiency was issued.
    • Unsubstantiated: There was no deficient practice identified related to the complaint.
  • SOD #: If the subject area of a complaint is substantiated and results in the issuance of a Statement of Deficiency, the SOD # will be indicated. Please reference Survey History and Enforcement History tabs above for additional information about the SOD.
Last Revised: May 14, 2021