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Medicaid: View Your Health Records

Certain Medicaid members can view their medical records on their phones.

The Centers for Medicare & Medicaid Services (CMS) Interoperability and Patient Access final rule puts patients first by giving them access to their health information when they need it most, and in a way they can best use it.

Eligible Medicaid members can view their health records on a mobile app safely and securely.

How does it work?

The Wisconsin Department of Health Services (DHS) has software that lets approved mobile apps view data in our system. Once you choose and download an app, you give approval for the app to connect with us and access your information.

Why would I want to do this?

Your health records are spread out across all the doctors and other health care providers you visit. Approved mobile apps bring all that information together in one place for you. Having a more complete health history at your fingertips can help you get better care.

Are there privacy risks?

Whenever you allow access to your personal information, there are security risks. The key is choosing a mobile app with policies and terms of use that make you feel comfortable and confident your data will be kept safe.

  • Look for easy-to-read privacy policies and terms of use that clearly explain how the app will use your data.
  • Do not use the app if it doesn’t have a privacy policy or if you’re not comfortable with its terms.

DHS does not endorse any application.

How do I get started?

If you get your health care coverage from an HMO (health maintenance organization), contact them to find out how to view your health records. If you have fee-for-service coverage (you’re charged for each service you receive from a doctor or provider), follow these steps:

  1. Review the list of approved apps available from our partner, 1upHealth. New apps are added as they become available.
  2. Review their terms of use and privacy statements.
  3. Select and download an app.
  4. Follow the app’s instructions to sign up and link to your health data.

Other questions and answers

Your records might show things like your:

  • Allergies.
  • Immunizations.
  • Lab tests and results.
  • Medications.
  • Health concerns.
  • Procedures.
  • Treatment plans.

Yes. You can contact your doctor’s office, clinic, or any other place you’ve received care to ask for your health records.

The U.S. Department of Health and Human Services’ Office for Civil Rights enforces HIPAA rules. That includes those related to:

  • Data breaches.
  • Patient safety.
  • Privacy.
  • Security.

Find more information about your rights under HIPAA and explore HIPAA FAQs (frequently asked questions). HIPAA does not cover most third-party apps. Those fall under the authority of the Federal Trade Commission.

You can call Member Services at 800-362-3002 or read more about the Interoperability and Patient Access final rule.

Last revised March 8, 2023