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Oral Health Program: Opioids and Substance Use Disorders

How oral health professionals can help

Oral health professionals help people experiencing substance use disorders by providing services that respect the health and dignity of people who use alcohol, opioids, tobacco, and other substances.

Wisconsin's Oral Health Program understands that all people have unique needs. Knowing what to say, how to prescribe, or where to find support when needed can be challenging.

Working together, we can ensure equitable access to essential care without stigma.


UW Addiction Consultation Provider Hotline

The Hotline offers on-call help to health care providers seeking support and direction in treating their patients’ substance use problems. All calls are returned within 15 minutes, weekdays from 8 a.m. to 5 p.m.

  • Madison area providers call 608-263-3260
  • Statewide providers call 1-800-472-0111

Free continuing education credits

Dental professional speaks to a patient who reclines in a dental chair.  The image includes the DHS logo with text above it that reads: Amplify Your Impact

Wisconsin Oral Health Program offers trainings for oral health professionals on dental pain management, having hard conversations, and showing support for patients experiencing substance use disorder.


Wisconsin Addiction Recovery Helpline

The Wisconsin Addiction Recovery Helpline, a statewide resource for finding substance use treatment and recovery services, is free, confidential, and available 24/7.

  • Call   211 or 833-944-4673
  • Text   ZIP code to 898211

Wisconsin's opioid epidemic and substance use disorders

Wisconsin's opioid epidemic began with the overprescribing of prescription pain relievers. Oral health professionals understand that treatment of acute dental pain sometimes includes nonopioid and opioid analgesics. However, it's important to remember that all types of opioids are addictive, and therefore may not be the safest choice. In fact, the American Dental Association (ADA) states, "Nonsteroidal anti-inflammatory drugs (NSAIDs) have been shown to be more effective at reducing pain than opioid analgesics, and are therefore recommended as the first-line therapy for acute pain management." The Journal of the American Dental Association shares what dentists need to know about the 2022 CDC opioid prescribing guidelines.

Many people in Wisconsin are experiencing opioid use disorder or other substance use disorders. It is important to understand how oral health professionals can help and where to look when support is needed.

By the numbers - opioid prescribing among dental providers in Wisconsin

There are two options available for viewing the interactive data dashboard. To shift between views, please use the "View Trends" or "View Map" option located in the top right corner.
Filter data by year: Use the "Select Year" dropdown menu located in the upper left corner.
Filter data by measure: Use the "Select Measure" dropdown menu located in the upper left corner.
Filter data by county: Use the "Select County" dropdown menu located in the upper right corner of the "View Trends" option.

Data were sourced from the Prescription Drug Monitoring Program (PDMP) database using only opioid prescriptions written by dental providers from 2013-2021. Data suppression was used to protect provider confidentiality. Data suppression was enforced for any county with a single prescriber within a given year. For example, if County X had one prescriber in 2013 and two prescribers in 2014, then its 2013 data would be excluded from the dashboard, but its 2014 data would be included. Measures included in the dashboard represent yearly averages by county. See description of each measure outlined below.

  • Prescriptions per Prescriber: Average number of prescriptions written by prescribers
  • Days Supply per Prescription: Average number of days a prescription would last written by prescribers
  • Morphine Milligram Equivalents (MMEs) per Prescription: Average number of MMEs per prescription written by prescribers
  • Daily Dosage per Prescription (MMEs/Day): Average daily dosage per prescription written by prescribers

Continuing education credits

Wisconsin Oral Health Program offers free continuing education credits for select trainings. To receive credits participants will need to register for trainings through TRAIN Wisconsin.

To register for a training—participants must:

  1.   Sign in/Create account—TRAIN.org/WI
  2.   Select training title
  3.   Register for training

Learn more about each training

  • Comprehensive Approach to Dental Pain Management in the Evolving Substance Use Disorder Epidemic Marquette University School of Dentistry and Department of Health Services (DHS) training – 2 ADA CERP credits: Two part training on pharmacologically sound pain control strategies and the origins of dental pain for all dental professionals based on the science and available literature. Focused on alternatives to narcotic pain medications and understanding the issues associated with prescription opioid misuse. Additional training is provided on risk factors for substance use disorder, trauma and trauma-informed care, and the harmful effects of stigmatizing language and behavior. The training will improve the participants’ use and understanding of the Wisconsin ePDMP.
  • Substance Use Disorders: Showing Support and Having Hard Conversations Part 1 DHS training - 1 CE credit: Stephanie Botts, RDH, BSDH, will help the entire oral health care team show support and address hard conversations with patients or a team member surrounding Opioid use or SUD. Participants will; understand SUD as a treatable medical condition; be able to recognize physical and psychological changes consistent with SUD; know the importance of avoiding stigmatizing language; and be able to communicate effectively with compassion and understanding.
  • Substance Use Disorders: Showing Support and Having Hard Conversations Part 2 DHS training- 1 CE credit: Sean Mahoney, CRM PSS, PWS, will relate the patients' point of view surrounding the oral health experience and having hard conversations. Participants will understand: how lived experience and personal attitudes affect patients' access to oral health care services; how Opioid and cocaine use affect oral health, and the trauma surrounding poor oral health; Trauma Informed Care and how it reduces harm for patients; and stigmatizing language and how to avoid it. Participants will also learn how to locate helpful National and Wisconsin-specific resources.

Did you know?

Oxycodone opioid on table next to open prescription bottle

More resources

  • DEA MATE Act SUD Educational Package American College of Medical Toxicology (ACMT): Paid education to satisfy eight-hour training requirement on the treatment and management of opioid or other substance use disorders for DEA-licensed dentists, excluding those in exclusive veterinary practice, as outlined—DEA specific guidance for health care providers.
  • Opioids and Children and Adolescents: Information for Oral Health Professionals – National Maternal and Child Oral Health Resource Center publication: Describes recent research and best practices for pain management in children and adolescents, and where to find more evidence-based resources.
  • Oral Analgesics for Acute Dental Pain – ADA: Provides information on managing acute dental pain with nonopioid analgesic options. The section on Selecting an Acute Pain Management Strategy provides a table of anticipated post procedural pain levels and a table of oral analgesic options for treating acute dental pain based on pain level from mild to severe.
  • Prescribing Opioids for Women of Reproductive Age: Information for Dentists – National Maternal and Child Oral Health Resource Center publication: Describes best practices for pain management in pregnant women, guidelines for prescribing opioids, and a description of neonatal opioid withdrawal syndrome.
  • Wisconsin Dentistry Examining Board Best Practices for Prescribing Controlled Substances Guidelines (PDF) – Wisconsin Department of Safety and Professional Services (DSPS) publication: This publication is Wisconsin Dentistry Examining Board's legal guidance to dentists for prescribing controlled substances.
  • Wisconsin Enhanced Prescription Drug Monitoring Program – DSPS: The ePDMP tool helps combat the ongoing prescription drug abuse epidemic in Wisconsin, provides valuable information about controlled substance prescriptions dispensed in the state; aids healthcare professionals in their prescribing and dispensing decisions; and fosters the ability of pharmacies, healthcare professionals, law enforcement agencies, and public health officials to work together to reduce the misuse, abuse, and diversion of prescribed controlled substance medications. Remember, register a delegate and simplify your process for checking the ePDMP before writing a patient prescription.

Did you check the Wisconsin ePDMP?

People, Health, Dignity, Respect

Let's talk speech bubbles

Respecting a person's health and dignity can happen through conversation. Some conversations may feel difficult, but avoiding stigmatizing language, using trauma-informed practices, and motivational interviewing techniques can help.


Showing support and having hard conversations

Wisconsin Oral Health Program created a two part online training to help the entire oral health care team show support and address hard conversations with patients or a team member surrounding Opioid use or SUD.

Learn more about the trainings:

  • Substance Use Disorders: Showing Support and Having Hard Conversations Part 1

  • Substance Use Disorders: Showing Support and Having Hard Conversations Part 2

Words matter - guide for choosing your words

Anyone may use substances, use illegal drugs, or misuse prescription medications when they are seeking pain relief or still experiencing cravings. Understanding that people are people first and avoiding stigmatizing language is one way to show respect.

Don’t say this: Addict, junkie, drunk, pill popper, pill head
Say this instead: Person with a substance use disorder, Person with a ____(e.g., alcohol, benzodiazepine, chemical, opioid, etc.) use disorder

Don’t say this: Dirty UA, dirty drug screen
Say this instead: Positive drug screen

Don’t say this: Drug abuse
Say this instead: Drug use, substance use, medication misuse

Don’t say this: Drug-seeking
Say this instead: Still experiencing cravings, seeking pain relief

Don’t say this: Ex-addict, former addict
Say this instead: Person in recovery, person in remission

Don’t say this: Habit
Say this instead: Substance use disorder,____ (e.g., alcohol, benzodiazepine, chemical, opioid, etc.) use disorder

Don’t say this: Reformed addict
Say this instead: Previously used ____ (e.g., alcohol, benzodiazepines, chemicals, opioids, etc.), in recovery, in remission

Don’t say this: Relapsed, slipped
Say this instead: Returned to use

Don’t say this: Stayed clean
Say this instead: Maintained recovery

  • Introduction to Motivational Interviewing – University of Wisconsin (UW) Health training – 1 CE credit: Motivational Interviewing (MI) is a collaborative, goal-oriented style of communication with particular attention to the language of change. It is designed to strengthen personal motivation for, and commitment to, a specific goal by eliciting and exploring the person's own reasons for change within an atmosphere of acceptance and compassion. With the use of modules and skill building, this course provides an introduction to MI, followed by the Foundation and Four Processes of MI.
  • Introduction to Trauma Informed Care (TIC) – Department of Health Services (DHS) and UW training: This learning module defines and identifies types of trauma, explains the significance of the Adverse Childhood Experiences study and its impact in the advent of TIC, explains resilience and resilience concepts, defines TIC, recognizes the five principles of TIC culture, and differentiates between traditional substance use disorder recovery practices and trauma-informed recovery practices.

Explore Wisconsin resources by topic


Not finding what you need? Reach out to the Oral Health Program.
Contact us and sign up for Oral Health Program updates.

Last revised February 21, 2024