Nursing Homes – Contact Us

You may email the Division of Quality Assurance with your questions or comments.


The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin. If any individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA.

There are several ways to file a complaint with DQA:

Filing a Complaint Resource Sheet, P-00082 (PDF) consumer information

Fire Reporting

All fires in a licensed health or residential care facility in Wisconsin must be reported to the Department of Health Services within 72 hours (check specific rule requirements).

You may use the Fire Report, F-62500 (Word) and fax to 608-267-0352. Questions about this process may be directed to the "Fire Authority" at 608-266-8016. Refer to DQA memo 17-003 (PDF) for additional information.

Additional Contacts

Please find below a resource list that will guide you to the correct information source. If you are unsure who to contact, please email the Division of Quality Assurance, or call 608-266-8481.

For Information on: Contact: (phone numbers are below this table)
Active Treatment - ICF/IID Dinh Tran, Sherri Olson
Activity Programming Dinh Tran
ADL Functional Assessment Peg Katz, Lindsay Buttles
Advanced Directives Dinh Tran, Lindsay Buttles
Assessment - NH, General Lindsay Buttles, Vicky Griffin
Behavioral Problems Dinh Tran
Care Planning - NH Lindsay Buttles, Peg Katz, Vicky Griffin
CMS Functions - NH, General Lindsay Buttles
Compliance History Regional Offices or Provider Search or
Consumer Information Reports
Dehydration Vickie Bergquist, Lindsay Buttles
Dementia Dinh Tran, Vickie Bergquist
Developmental Disability Levels of Care Sherri Olson, Dinh Tran
Dietary Services Vickie Bergquist
Dysphagia Vickie Bergquist, Lindsay Buttles
Environmental Issues Dinh Tran
Falls Assessment Lindsay Buttles
Feeding Assessment Vickie Bergquist
Federal Enforcement Bob Huncosky
Fire Reporting (within 72 hours) David Soens
Food Safety - Infection Control Vickie Bergquist
Food Service - Operations Vickie Bergquist
Forfeitures Gail Hansen
Hospice Regulations Mary Kunz
Incontinence - Urinary/Bowel Lindsay Buttles, Vicky Griffin
Infection Control Vicky Griffin, Sherri Olson
Infectious Waste Vicky Griffin
Life Safety Code David Soens
Malnutrition Vickie Bergquist
Medical Records - General Lindsay Buttles, Dinh Tran
Medical Social Services Dinh Tran, Lindsay Buttles
Medication Administration Doug Englebert
Menu Planning Vickie Bergquist
Minimum Data Set - Automation/Technical Chris Benesh
Minimum Data Set - Clinical Coding Nikki Andrews
Nursing Lindsay Buttles
Pain Management Doug Englebert, Vicky Griffin, Lindsay Buttles
Palliative Care Mary Kunz
Patient Rights-Hospice Mary Kunz
Pharmacy Doug Englebert
Plan Review Plan Review Construction/
Remodeling of Health Care Facilities
Plans of Correction Lindsay Buttles, Dinh Tran
Policy and Procedure Development Lindsay Buttles
Pressure Sore - Assessment Vicky Griffin, Lindsay Buttles
Program Plan - ICF/IID Sherri Olson, Dinh Tran
Psychosocial Well-Being Assessment Dinh Tran
Record Requests Gina Bertolini
Regulations Regional Offices, Bob Huncosky
Resident Assessment Instrument - Education/Coding Peg Katz
Resident/Client Abuse Dinh Tran
Resident Rights Dinh Tran
Restraints - Physical Sherri Olson
Social Services Dinh Tran
Standard Precautions Vicky Griffin, Lindsay Buttles
State Licensure - Medicaid/Medicare Certification Gail Hansen
Surety Bonds Gail Hansen
Survey Inspection Process Regional Offices
Traumatic Brain Injury (new programs only) Nikki Andrews, Lindsay Buttles, Mary Kunz
Tube Feeding Vickie Bergquist
Waivers - Health Gail Hansen
Waiver - Life Safety Code Henry Kosarzycki


Phone Numbers:

  • Regional offices and contacts
  • Andrews, Nikki, 608-267-3745
  • Benesh, Chris, 608-266-1718
  • Bergquist, Vickie, 920-983-3184
  • Bertolini, Gina 608-266-8368
  • Buttles, Lindsay, 920-360-0445
  • Englebert, Doug, 608-266-5388 or 262-538-0271
  • Griffin, Vicky, 414-227-4705
  • Hansen, Gail, 608-266-2966
  • Huncosky, Bob, 608-266-9697
  • Kosarzycki, Henry, 414-227-4951
  • Kunz, Mary, 608-266-6691
  • Olson, Sherri, 715-836-2299
  • Soens, David, 608-266-8016
  • Tran, Dinh, 608-266-6646
Last Revised: September 18, 2017