Nursing Homes: Contact Us

Complaints

The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin. If any individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA.

There are several ways to file a complaint with DQA:

Filing a Complaint Resource Sheet, P-00082 (PDF) consumer information

Regional Offices

DQA Bureau of Nursing Home Resident Care Regional Offices and Contacts

Fire Reporting

All fires in a licensed health or residential care facility in Wisconsin must be reported to the Department of Health Services within 72 hours (check specific rule requirements).

All fires are to be reported by completing and submitting the online Health Care Facility Fire Report, F-62500.

Questions about this process may be directed to the "Fire Authority" at 608-266-8016. Refer to DQA memo 17-003 (PDF) for additional information.

Additional Contacts

Please find below a resource list that will guide you to the correct information source. If you are unsure who to contact, please email the Division of Quality Assurance, or call 608-266-8481.

For Information on: Contact: (phone numbers are below this table)
Active Treatment - ICF/IID Dinh Tran
Activity Programming Dinh Tran
ADL Functional Assessment Dinh Tran
Advanced Directives Dinh Tran
Assessment - NH, General Vicky Griffin
Behavioral Problems Dinh Tran
Care Planning - NH Mary Van Rossum
CMS Functions - NH, General Kelly Terrab
Compliance History Regional Offices or Provider Search or
Consumer Information Reports
Dehydration Vickie Bergquist
Dementia Vickie Bergquist
Developmental Disability Levels of Care Dinh Tran
Dietary Services Vickie Bergquist
Dysphagia Vickie Bergquist
Environmental Issues Dinh Tran
Falls Assessment Nikki Andrews
Feeding Assessment Vickie Bergquist
Federal Enforcement Bob Huncosky
Fire Reporting (within 72 hours) David Soens
Food Safety - Infection Control Vickie Bergquist
Food Service - Operations Vickie Bergquist
Forfeitures Elizabeth Laubenstein
Hospice Regulations Mary Kunz
Incontinence - Urinary/Bowel Mary Van Rossum
Infection Control Vicky Griffin
Infectious Waste Vicky Griffin
Life Safety Code David Soens
Malnutrition Vickie Bergquist
Medical Records - General Dinh Tran
Medical Social Services Dinh Tran
Medication Administration Doug Englebert
Menu Planning Vickie Bergquist
Minimum Data Set - Automation/Technical Chris Benesh
Minimum Data Set - Clinical Coding Therese Van Male
Nursing Mary Van Rossum
Pain Management Vicky Griffin
Palliative Care Mary Kunz
Patient Rights-Hospice Mary Kunz
Pharmacy Doug Englebert
Plan Review Plan Review Construction/
Remodeling of Health Care Facilities
Plans of Correction Regional Offices
Policy and Procedure Development Nikki Andrews
Pressure Injury (Pressure Sore) - Assessment Vicky Griffin
Program Plan - ICF/IID Dinh Tran
Psychosocial Well-Being Assessment Dinh Tran
Record Requests Gina Bertolini
Regulations Regional Offices, Bob Huncosky
Resident Assessment Instrument - Education/Coding Therese Van Male
Resident/Client Abuse Dinh Tran
Resident Rights Dinh Tran
Restraints - Physical Steve Schuh
Social Services Dinh Tran
Standard Precautions Vicky Griffin
State Licensure - Medicaid/Medicare Certification Elizabeth Laubenstein
Surety Bonds Elizabeth Laubenstein
Survey Inspection Process Regional Offices
Traumatic Brain Injury (new programs only) Nikki Andrews, Mary Kunz
Tube Feeding Vickie Bergquist
Waivers - Health Elizabeth Laubenstein
Waiver - Life Safety Code Henry Kosarzycki

 

Phone Numbers:

  • Regional Offices and Contacts
  • Andrews, Nikki, 608-267-3745
  • Benesh, Chris, 608-266-1718
  • Bergquist, Vickie, 920-983-3184
  • Bertolini, Gina 608-266-8368
  • Englebert, Doug, 608-266-5388 or 262-538-0271
  • Griffin, Vicky, 414-227-4705
  • Laubenstein, Elizabeth, 608-266-2966
  • Huncosky, Bob, 608-266-9697
  • Kosarzycki, Henry, 414-227-4951
  • Kunz, Mary, 608-266-6691
  • Schuh, Steven, 920-448-5081
  • Soens, David, 608-266-8016
  • Kelly Terrab, 608-267-2838
  • Tran, Dinh, 608-266-6646
  • Van Male, Therese, 414-507-0013
  • Van Rossum, 920-360-1473
Last Revised: February 6, 2019