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Winnebago Mental Health Institute: Contact Us

For general questions or concerns about the Winnebago Mental Health Institute (WMHI), call: 920-235-4910

Our mailing address for items to be delivered by the United States Post Office is:

Winnebago Mental Health Institute
PO Box 9
Winnebago, WI 54985-0009

More contact details

You can reach certain WMHI departments by dialing their extension. Take a look at our list of phone and fax numbers, and email addresses.

First call WMHI. Then enter the extension for the department or service you need:

  • Admissions office 920-235-4910, ext. 2527
  • Business manager 920-235-4910, ext. 2508
  • Client rights facilitators 920-235-4910, ext. 2028 or ext. 2208
  • Director's office 920-235-4910, ext. 2905
  • Director of nursing 920-235-4910, ext. 2570
  • Health information management/medical records 920-235-4910, ext. 2207 Note: We can’t release information unless we have an information release form on file. 
  • Human resources 920-235-4910, ext. 2914
  • Medical director 920-235-4910, ext. 2212
  • Psychology director 920-235-4910, ext. 2290
  • Registrar's office 920-235-4910, ext. 2186 or ext. 2916
  • Service directors 920-235-4910, ext. 2432 (Gordon Hall/Petersik Hall) or ext. 2360 (Sherman Hall)
  • Social services director 920-235-4910, ext. 2152
  • Staff development/training department 920-235-4910, ext. 2168
  • Therapeutic services director 920-235-4910, ext. 2372
  • Waterwood School 920-235-4910, ext. 2921

For the video conferencing pager, call 920-902-1268. 

Members of the media should call 608-266-1683 to reach our media relations staff.

Use these numbers to send a fax.

  • Admissions office—920-237-2041
  • Business office—920-237-2047
  • Director's office—920-237-2043
  • Health information management/medical records—920-236-2931
    Note: We can’t release information unless we have an information release form on file. 
  • Human resources—920-236-2935
  • Registrar's office—920-237-2041

Send an email to the listed contact as needed. Contacts are listed by position or topic.

Contacts for patient care concerns

All staff at WMHI aim to offer the best, most compassionate care for patients. If you have a complaint or concern about patient care, please work with WMHI management.

If WMHI management can’t address the concern, you can file complaints with either:

  • WMHI client rights facilitators.
  • Wisconsin Department of Health Services (DHS) Division of Quality Assurance.
  • The Joint Commission.

WMHI client rights facilitators

WMHI has people who serve as client rights facilitators. This role reviews and fixes issues with patient care. For more on client rights at WMHI, visit the Client Rights Office web page.

To work with a client rights facilitator, call WMHI at 920-235-4910, ext. 2028 or ext. 2208.

DHS Division of Quality Assurance

This team makes sure people who use health and community care provider services in Wisconsin are cared for, safe, and healthy. Learn more about the Division of Quality Assurance complaint process.

Wisconsin Department of Health Services
Division of Quality Assurance
PO Box 2969
Madison, WI 53701

To contact the Division of Quality Assurance, either:

The Joint Commission

The Joint Commission is not part of DHS. They let you file concerns or complaints about a health care organization. Learn more about The Joint Commission complaint process.

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

To contact the Joint Commission, either:

Last revised May 21, 2024