Client Rights - Mental Health Institutes

The Wisconsin Department of Health Services operates two mental health institutes.

Client Rights Pamphlets

Client rights are explained in a pamphlet (P-20377) that is given to them on admission. Each patient unit also has a poster listing client rights.

Law and Code

Grievance Procedure

Any patient, or anyone on behalf of the patient, may file a complaint if they feel the patient's rights have been violated within 45 days of the concern. Each facility has a Client Rights Facilitator to answer questions about client rights and to handle the complaint process. Ask for the Client Rights Facilitator if you need help.

There is a four-stage grievance resolution procedure for complaints at facilities operated by the Wisconsin Department of Health Services. 

Complaints of rights violations may also be taken directly to court. The use of the grievance procedure is not required before going to court, but a grievance can be dismissed at the level or stage it is being considered once the matter is taken to court.

Related Topics

Last Revised: October 1, 2019