Thank you for your interest in client rights education and training. The online trainings listed below are currently not available due to an issue with the online training platform. We are working to move these trainings to another online training platform. This process may take a few more weeks. Thank you for your patience. (This message was last updated February 26, 2021.)
If you would like to take the training right now please email Kevin Laetsch and he will send you a PowerPoint version of the training content.
Online training (no certificate)
These online training modules are for all parties interested in client rights.
Online training (certificate)
This training curriculum is for Client Rights Specialists who wish to receive a certificate of completion.
There are four modules to review, with quizzes at the end of each. When you have completed all four modules, you will be given access to a screen where you can print out a numbered Certificate of Completion stating that you have completed this training.
To sign in to this training, you will need a Web Access Management System (WAMS) ID. If you have a WAMS ID, you may click below to take the training now. If you do not have a WAMS ID, go to Wisconsin User ID Web Access Management System (WAMS) to sign up to obtain an ID.
You do not have to complete all of the training at once. You can complete a module or two and come back later to finish it.
Note: The certificate of completion signifies only that you have completed this training. It does not automatically entitle you to investigate or decide client rights grievances. To utilize this training you need to be employed as a client rights facilitator or specialist.
- Community Grievance Decision Digest
- DHS 94 Grievance Procedure Model
- Informed Consent
- Limitation and Denial