Subchapter III of DHS 94 (PDF) sets forth the grievance procedure rules for people receiving services in the community. A simplified flow chart of the Community Grievance Resolution Procedures Process is available. (PDF, 19 KB)
The model can be adapted to the service provider's needs. The service provider can insert the provider's name in the model policy or otherwise adapt it as needed.
There are two versions available of the Client Rights Grievance Resolution Procedure Model
The Client Rights Office has developed sample decision formats for use in the grievance process. They are: