DHS 94 Grievance Procedure Model

The Clients Rights Office has developed a model grievance procedure for new service providers who do not yet have a process in place. It can also be used by existing providers to use if they wish to update their current procedure.

Subchapter III of DHS 94 (PDF) sets forth the grievance procedure rules for people receiving services in the community. A simplified flow chart of the Community Grievance Resolution Procedures Process is available. (PDF, 19 KB)

The model can be adapted to the service provider's needs. The service provider can insert the provider's name in the model policy or otherwise adapt it as needed.

There are two versions available of the Client Rights Grievance Resolution Procedure Model

The Client Rights Office has developed sample decision formats for use in the grievance process. They are: 

Sample Level I-A report by the Client Rights Specialist (MS Word or PDF

Sample Level I-B decision by the Program Manager (MS Word or PDF

Sample Level II decision for the County Director (MS Word or PDF)

Last Revised: December 13, 2014