Children's Long-Term Support Waiver Program: Resources for Providers

Why become a provider?

  • The number of children with disabilities being served through the children's state waiver program has grown to over 10,000 in 2019.
  • Many families are looking for local providers of services that help their children increase or maintain their daily capabilities at home or in the community.

Learn more about how to become an approved provider. Registering is free.



Below is information for providers on program policies, procedures, initiatives, and rates. You can also sign up for the Children's Long-Term Support (CLTS) provider email list to receive updates on provider-related information.

Provider registration

Registering with the Wisconsin Department of Health Services (DHS) is the first step in becoming an approved provider of CLTS waiver services. DHS requires providers to reregister every four years.

Register to become an approved provider

Provider directory

DHS has a searchable online CLTS Waiver Provider Directory. It currently lists all county waiver agencies, fiscal agents, and fiscal intermediaries only. Providers of additional CLTS Waiver Services will be added to the CLTS Waiver Provider Directory throughout 2020.

  • The directory can be searched by provider name, type of service provided, and county.
  • When you register as a CLTS provider, your information will be included in the directory.

Provider rates

The federal Centers for Medicare & Medicaid Services (CMS) directed the State of Wisconsin to create a uniform rate-setting methodology for many CLTS waiver services as per the home and community-based service (HCBS) 1915(c) regulations. The previous practice, in which individual county waiver agencies set rates directly with providers, is no longer allowed by CMS. The new rates, P-02184 (PDF) went into effect July 1, 2019.

CLTS Waiver Program Service Rates Initiative

Provider bulletins

The Children’s Long-Term Support Waiver Provider Bulletin informs waiver providers about program policies and procedures, initiatives, and rate information. 

Children’s Long-Term Support Waiver Provider Bulletin, issue 2019-01 (PDF)

  • Statewide uniform rate implementation
  • Deciding Together Guide
  • Individual service plan outcomes page

Children’s Long-Term Support Waiver Provider Bulletin, issue 2019-02 (PDF)

  • Overview of the Registration Process
  • Enhanced Registration and Directory Process for Financial Management Service Providers
  • WPS Claims Corner

Children's Long-Term Support Waiver Provider Bulletin, issue 2019-03 (PDF)

  • Overview of the statewide uniform rates initiative
  • List of services included in the statewide uniform rate schedule
  • Transitioning rates through a phased rollout
  • Understanding services rates versus wages
  • Financial management service rates

Children’s Long-Term Support Waiver Provider Bulletin, issue 2020-01 (PDF)

  • Overview of the Registration Process
  • Enhanced Registration and Directory Process for Provider Agencies
  • Four-Year Re-Registration Requirements

Children’s Long-Term Support Waiver Provider Bulletin, issue 2020-02 (PDF)

Incident reporting requirements for providers

Children’s Long-Term Support Waiver Provider Bulletin, issue 2020-03 (PDF)

Transition of nursing services and personal care services to Wisconsin Medicaid

Children’s Long-Term Support Waiver Provider Bulletin, issue 2020-04 (PDF)

  • Overview of the Registration Process
  • Enhanced Registration and Directory Process for Sole Proprietors
  • Four-Year Re-Registration Requirements

Claims processing

DHS has contracted with a third-party administrator (TPA) claims processing vendor for CLTS Waiver provider services. The DHS TPA vendor is Wisconsin Physicians Service (WPS). WPS processes and issues payments for CLTS services, collects and reports claims data, and recovers overpayments on behalf of DHS according to federal regulations.

Contact information: WPS CLTS Customer Service Call Center, Monday through Friday, at 877-298-1258

Program policy

DHS is updating the Medicaid Home and Community-Based Services Waiver Manual for the CLTS Waiver Program to reflect the five-year renewal of the waiver, approved by CMS effective April 1, 2017. The approved waiver period is effective April 1, 2017, through December 31, 2021. DHS has amended the waiver to meet the CMS requirement for DHS to implement a statewide uniform rate methodology for most CLTS waiver services.

Guides and resources

Below is helpful information for providers.

As a CLTS Waiver Program provider, you will have an important role in the child’s Individualized Service Plan (ISP) and you may be asked to sign the participant’s outcomes form.

You will get access to relevant information on the ISP that will help you understand the goals and outcomes a child and his or her family desires to achieve. Sharing this information with you helps promote a teamwork approach. It also expands your perspective to learn how your contribution is part of a bigger picture for each child and family.


Last Revised: June 24, 2020