Health care renewals are underway
For the first time since March 2020, BadgerCare Plus and other Wisconsin Medicaid members must complete an annual renewal process. Your assigned renewal month is between June 2023, and March 2024. You can find the month in the letter you were sent, in your account at access.wi.gov, or by using the MyACCESS smartphone app. When it's your turn to renew, here’s what you can expect.
- You’ll get a renewal packet in the mail and a notice in your ACCESS account about two weeks before your renewal month. Once you get the packet, renew right away to allow for extra processing time due to high volumes.
- The easiest way to renew is online at access.wi.gov. You can also renew by mail, phone, or in person.
- However, don’t renew before your renewal packet is available. Under federal guidelines, DHS must keep you covered until your next renewal.
- If you’re overwhelmed by the renewal process, get free, expert help. Visit WisCovered.com or call 211 to connect to an insurance navigator. They’ll help you renew your state benefits or find other health insurance if you don’t qualify.
Before it's your turn to renew
Watch your mailbox. The month before your renewal is due, you will get a renewal packet in the mail. You should not renew your coverage until you get your renewal packet.
Staying in touch
Throughout the renewal process, we will reach out to you with your next steps and updates about your coverage. Our goal is to make sure you are aware of any changes affecting your benefits. We’ll use several ways to communicate with you to keep you informed.
All official notices from DHS will come through the mail, which is why it’s so important that we have your current address on file. You’ll receive renewal notices, requests for documents, and other information about your benefits.
When we send out mail, we will also send an alert to your ACCESS account. Log in at access.wi.gov or access.wi.gov/es (Spanish). You can also check your MyACCESS smartphone app. Make sure to allow push notifications for MyACCESS in your phone settings.
Texts and emails
We are also starting to use texts and emails to let you know what’s new or when you need to take action. You'll receive important updates and critical, time-sensitive information about your benefits. Read more about texts and emails.
Questions and answers
Between June 2023 and May 2024, you will need to renew your Medicaid enrollment for the first time since March 2020. We will send you a renewal packet in the mail when it's your time to renew. We will use the information we get from your renewal to see if you still meet the rules to stay in BadgerCare Plus or your Wisconsin Medicaid program.
When you first applied for BadgerCare Plus or another Wisconsin Medicaid program, you told us about things like your household, income, assets, and insurance. To see if you can keep your benefits, we need to make sure the information we have for you is up to date every year. This process is called a renewal. We will use the information we get from your renewal to see if you still meet the rules to stay in BadgerCare Plus or your Wisconsin Medicaid program.
Wisconsin has scheduled renewals for the 1.6 million members enrolled in its programs as evenly as possible over a 12-month period. In March 2023, DHS sent most households enrolled in any of Wisconsin’s Medicaid programs a letter telling them their assigned renewal month. The earliest renewal month is June 2023, and the renewal month for the last group of members will be May 2024. You can also see your renewal month in your ACCESS account or MyACCESS smartphone app.
You will get a renewal packet in the mail about two weeks before your renewal month that contains a pre-filled form that you can review, edit, and return by mail. You can also log in to the state’s website (or create an account) at access.wi.gov if you want to complete your renewal online. Once you get your packet, it's time to take action and renew right away.
No. Do not renew until your renewal month. Under federal guidelines, DHS must keep you covered until your next renewal. Renewing early could cause you to lose coverage earlier than you need to.
Yes! You should make sure the state has your current address and cell phone number so we can send you important information.
- The easiest way is to make changes on the access.wi.gov website or use the MyACCESS smartphone app.
- You can also call your local or tribal agency. Wait times may be longer than usual due to high call volume. We recommend you use the website or the app for faster service.
To make sure you know about new messages in your ACCESS account, turn on push notifications for the MyACCESS app in your phone's settings.
- Messages in your account will be about important things that affect your benefits. Once you see a notification, open the MyACCESS app or log in at access.wi.gov or access.wi.gov/es (Spanish) to read your message and find out what you need to do.
If you know your contact information is up to date and you are ready to get messages from us, great! Watch for mail from us, read what we send you, and take action by the due dates.
ACCESS is an online account that you can set up to self-manage your benefits. You can set up your account at access.wi.gov or access.wi.gov/es (Spanish) or through MyACCESS. Once your account is set up, you can see digital copies of letters mailed to you, submit required documents, update contact details, and more.
MyACCESS is a free smartphone app that you can download from the App Store or Google Play and use on the go. MyACCESS has many of the same features as access.wi.gov, however, you can only apply for or renew benefits through the website.
“Unwinding” is a term our federal partners use to describe the actions states will take to resume routine operations for their Medicaid programs. It refers to the fact that we’re “unwinding” the temporary policies put into place during the pandemic. DHS is working with partners and stakeholders to inform members of what they need to know and do in the coming year to see if they still meet the rules to stay in their state Medicaid program.
The information on this page affects members in the following BadgerCare Plus and Medicaid programs:
- BadgerCare Plus
- Emergency Services Medicaid
- Family Planning Only Services
- Foster Care Medicaid
- Institutional Medicaid
- Katie Beckett Medicaid
- Medicaid Purchase Plan
- Supplemental Security Income Medicaid
- Supplemental Security Income-Related Medicaid
- Tuberculosis-Related Medicaid
- Waiver Medicaid
- Wisconsin Well Woman Medicaid