Texting and Emails from DHS

Stay informed — your way

The Wisconsin Department of Health Services and the Wisconsin Department of Children and Families are excited to introduce an additional way for us to communicate with you: text messaging and emails! Our goal is to make sure you get the information you need to make timely, confident decisions about your benefits. Download our fact sheet to learn more.

We will use email and text messages to:

  • Send important updates about your benefits.
  • Remind you of upcoming renewal dates
  • Share critical, time-sensitive information

You'll still get notices from us through the mail. But these new communication channels will make it easier for you to:

  • Stay on top of documents and deadlines
  • Read information from your phone or inbox, where and when you want
  • And more!

Protecting you

Texts will come from 94347 (WI DHS) and the email sender will be dhs@info.wisconsin.gov.  

We will never: 

  • Ask you for personal information, like your birthday or Social Security number.
  • Ask you for financial information, like your bank account or credit card number.
  • Offer you a prize or money for responding.

Texts and email communications are for members or participants of select Department of Health Services (DHS) and Department of Children and Families (DCF) programs. 

DHS

DCF

 

Questions and answers

Why am I getting these texts and emails? I didn’t subscribe. 

You or someone in your household added this email address or cell phone number when applying for or managing your benefits. If your cell phone number or email is in our records, we automatically added you to our messaging list. Our goal is to help make sure you have the information you need to make timely, confident decisions about your benefits.

Do I need to do anything? 

No. We’re simply letting you know that we’re starting to use email and text messaging to communicate information about your benefits. You will continue to get notices through the mail.

What if I don’t want to receive texts or emails from you? 

We won’t text you unless we have important benefit information, so we hope you’ll let us continue.

  • To unsubscribe to texts, simply reply STOP to any message you get from us. 
  • To unsubscribe from emails, click unsubscribe near the bottom of the email. 

I'm worried that a text or email I got might be a scam. What should I do?

You can report a suspected scam with the Bureau of Consumer Protection and learn more about texting and email scams with this Consumer Protection Fact Sheet from the Department of Agriculture, Trade and Consumer Protection. If you are suspicious of a website or think a message is spoofed, do not click on links, enter your user information, or provide any information. The Federal Trade Commission also has excellent resources on how to recognize, avoid, and report phishing scams.

Additional resources

Last Revised: November 1, 2022