WIC: Anyone can file a complaint about WIC program violations
Worried about the federal government shutdown?
DHS is closely monitoring the current federal government shutdown. Our goal is to keep the public informed, especially our WIC participants who receive vital nutrition assistance. Even though the federal government has shutdown, Wisconsin WIC is currently available. At this time, you can use your WIC benefits, attend WIC appointments, and do not need to take any action. If there are changes to the availability of WIC funding and benefits, we will let you know immediately. Contact your local WIC agency with any questions.
WIC (The Special Supplemental Nutrition Program for Women, Infants, and Children) has certain rules that participants and vendors must follow. Any person can file a complaint or report possible program violations.
File a WIC complaint To file a complaint:
- Call your local WIC office;
- Fill out and send in Vendor/Participant Complaint Wisconsin WIC Program, F-44322 (PDF); Email dhswicvendor@dhs.wisconsin.gov; or
- Call the WIC Fraud Hotline at 866-260-1727.
When to file a WIC complaint
Here are examples of when to file a complaint.
- A WIC-approved store (or vendor) does not treat you well.
- A WIC-approved store does not have fresh WIC foods.
- A WIC-approved store charges WIC participants more than other customers.
- A WIC-approved store or WIC participant trades or sells WIC benefits for cash, credit, or other items.
- A WIC-approved store or WIC participant threatens someone by using offensive words or physical force.
- WIC participants return WIC food or infant formula for cash or credit.
- WIC participants lie to get WIC benefits. This includes details about income, name, address, and health.
- WIC vendors buy stolen infant formula.
View the WIC Nondiscrimination Statement.