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Personal Care Agencies: Memos and Publications

New online licensure and certification system for health and residential care providers

The Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA) launched the DHS DQA Provider Portal, a new online system for licensure/certification, background checks, plan reviews, and other provider applications for certain users. Visit our webpage for more information.

Scam targeting U.S. Bank customers

DHS is aware of an organized impersonation scam that targets U.S. Bank customers. Impersonators are contacting customers by phone, posing as representatives from the U.S. Bank Fraud Department. They may claim issues with recently initiated wire transfers. The DHS DQA Provider Portal uses U.S. Bank for the payment of fees. Please be aware of this impersonation scam if you are paying fees through the DHS DQA Provider Portal.

This page includes helpful resources related to personal care agencies (PCAs). Publications are files or websites with additional information. Division of Quality Assurance (DQA) numbered memos are documents that deal with:

  • PCA policies.
  • Guidelines for PCAs managed by DQA.
  • Information and interpretation of federal and state regulations.

Questions? Email dhswebmaildqa@dhs.wisconsin.gov.

Publications

Select a link to learn more:

Memos

Memos from the Wisconsin Department of Health Services (DHS)

View our Memos Library to access a wealth of communications issued by DHS regarding policies and procedures and how they should be put into action.

DQA numbered memos

Select a link to view the memo. You can also view the list of all DQA Memos.

For an official paper copy of any numbered memo, email or write:

Memo Number Description Issue Date Attachments Obsolete date
25-001
Background Check Renewals for Entity Operators & Non-Client Residents
21-002
Notice and Requirements for Submitting Four-Year Renewal of Licensee Background Check Information

Glossary

 
Last revised August 15, 2025