Personal Care Agencies: Provider Resources
New online licensure and certification system for health and residential care providers
The Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA) launched the DHS DQA Provider Portal, a new online system for licensure/certification, background checks, plan reviews, and other provider applications for certain users. Visit our webpage for more information.
Scam targeting U.S. Bank customers
DHS is aware of an organized impersonation scam that targets U.S. Bank customers. Impersonators are contacting customers by phone, posing as representatives from the U.S. Bank Fraud Department. They may claim issues with recently initiated wire transfers. The DHS DQA Provider Portal uses U.S. Bank for the payment of fees. Please be aware of this impersonation scam if you are paying fees through the DHS DQA Provider Portal.
Are you a provider for a personal care agency (PCA)? If yes, this page has helpful resources to support you. Learn more:
Resources
Select a link to learn more:
Wisconsin resources
- Wisconsin Tuberculosis Program - Learn more about tuberculosis in Wisconsin and how the state program identifies, treats, and stops the spread.
- Communicable disease resources
- Control of Communicable Diseases (Wis. Admin. Code § DHS 145)
- DHS Diseases and Conditions - This is an A-Z topics list of diseases and conditions along with general disease and condition information.
- Norovirus - Resources for prevention of norovirus and other gastrointestinal illnesses (GI) illnesses.
- Respiratory Viruses - Respiratory virus information including COVID-19, Influenza, RSV, and more.
- Dementia Care in Wisconsin - Learn more about resources for dementia care.
- DHS DQA Provider Portal - Understand how to use the DHS DQA Provider Portal for licensure activities.
- Do-Not-Resuscitate Information - Learn more about do-not-resuscitate orders and what they mean for health care professionals.
- e-SOD/e-POC Process - Learn more about the electronic process for statements of deficiencies and plans of correction.
- PCA Application and Certification Process - Learn more about how to become a certified PCA in Wisconsin.
- PCA Online Training Resources - Find helpful resources for completing the PCA application process.
- Wisconsin Medicaid Information - The ForwardHealth portal will direct you to provider-specific Medicaid information and handbooks for PCAs.
Federal resources
- CDC's Core Infection Prevention and Control Practices for Safe Healthcare Delivery in All Settings - A core set of infection prevention and control practices that should be implemented in all settings where healthcare is delivered.
- Minimum Wage and Overtime Pay for Direct Care Workers - U.S. Department of Labor resources to help agencies comply with the federal minimum wage and overtime law.
- OSHA Healthcare - Infectious Diseases - OSHA's infectious disease for healthcare workers resource page.
- Wage and Hour Division Topical Fact Sheet Index - Find Fair Labor Standards Act information by topic from the U.S. Department of Labor. Topics include health care, nursing care facilities, nurses, home health care, overtime, and more.
Compliance review tools
PCAs may find these forms useful for preparing a PCA application:
- Client Rights, F-00784 (PDF) - Read about the rights of PCA clients in Wisconsin.
- Client Consent for Home Visit, F-62274A (PDF) - Learn about consent for home visits from state surveyors.
- Complaint Report, F-62069A (Word) - Learn how complaints are filed against PCAs.
- Home Visit Guide, F-62652A (PDF) - Access the home visit form used by state surveyors.
- Personnel Record Review, F-00261 (PDF) - Use this template to review personnel records at PCAs.
- Record Review, F-00263 (PDF) - Use this review tool to align with PCA regulations.
- Sample Selection, F-62648A (PDF) - Understand the client sample selection form used by state surveyors.
- Survey Guide, P-00191 (PDF) - Find information on the survey process for PCAs in the state of Wisconsin.
Additional information
Seasonal information
- Cold Weather Safety - Learn more from the National Weather Service about staying safe in extreme, cold temperatures.
- Influenza Immunization Resources for Health Care Providers - Find information including patient education, how to prepare your office for flu season, and other resources to improve flu vaccination rates.
- Preventing Heat-Related Illness and Severe Weather Awareness - Use and share information about preventing heat-related illness and planning for power outages and severe weather.
- Winter Safety Measures for Health Care Providers - Learn more about different topics, such as hypothermia, and indoor and outdoor safety.
Safety and emergency preparedness
- Emergency Preparedness and Response - Find preparedness resources for health care facilities from the CDC (Centers for Disease Control and Prevention).
- Emergency Preparedness for Long-Term Care and Assisted Living Facilities - Find preparedness resources for health care facilities from DQA.
- Safety in Health Care - Resources from DQA to help providers create a culture of safety, and guide staff on critical safety practices in health care facilities.