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Personal Care Agencies: Rules and Regulations

Are you a provider for a personal care agency (PCA)? We’re here to help. This page includes rules and regulations for operating a PCA in Wisconsin.

Regulatory guidelines

Select a link to learn more:

Electronic Visit Verification (EVV) requirement

In response to the federal 21st Century Cures Act, the Wisconsin Department of Health Services (DHS) requires EVV for:

  • Medicaid-covered personal care services effective Sept. 1, 2020.
  • Medicaid-covered home health services effective Jan. 1, 2023.

EVV is an electronic system that verifies authorized services were provided. Home care workers are required to submit information at the beginning and end of each visit using an EVV system.

Learn more about the EVV requirement.

Last revised January 13, 2023