Personal Care Agencies: Online Training
New online licensure and certification system for health and residential care providers
The Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA) launched the DHS DQA Provider Portal, a new online system for licensure/certification, background checks, plan reviews, and other provider applications for certain users. Visit our webpage for more information.
Scam targeting U.S. Bank customers
DHS is aware of an organized impersonation scam that targets U.S. Bank customers. Impersonators are contacting customers by phone, posing as representatives from the U.S. Bank Fraud Department. They may claim issues with recently initiated wire transfers. The DHS DQA Provider Portal uses U.S. Bank for the payment of fees. Please be aware of this impersonation scam if you are paying fees through the DHS DQA Provider Portal.
We offer resources to help those interested in becoming a Medicaid-certified personal care agency (PCA). This online training will help you understand the process to become a PCA in Wisconsin.
We encourage applicants to review and understand these resources before applying.
Training resources
Before starting your online modules, have the following documents available for reference.
Select a link to learn more:
- Wisconsin Admin. Code ch. DHS 101: Introduction and Definitions - Learn applicable definitions for administering a medical assistance program in Wisconsin.
- Wisconsin Admin. Code ch. DHS 105: Provider Certification (PDF) - Learn more about the terms and conditions for provider certification. Note DHS 105.17 refers specifically to personal care services.
- Wisconsin Admin. Code ch. DHS 107: Covered Services (PDF) - Learn more about covered personal care services. Note DHS 107.112 refers specifically to personal care services.
- Wisconsin Admin. Code ch. DHS 106: Provider Rights and Responsibilities (PDF) - Understand the rights and responsibilities of providers to offer and claim reimbursement for services.
- Survey Guide: PCA Approval, P-00191 (PDF) - Find information on the survey process for PCAs in the state of Wisconsin.
Online training webinar
View the PCA forum webinars before starting the application process. The webinars designed to help applicants with the personal care agency certification process. It is an excellent tool for self-assessment. The webinars will help you gauge your readiness to begin the application process.