Personal Care Agencies (PCAs) - Online Training

The following resources are intended for the sole purpose of assisting individuals or entities interested in completing the application process to become a free-standing Medicaid-certified Personal Care Agency (PCA). Applicants are encouraged to review and understand these resources to a gain a clearer understanding of the process to become a PCA. 

Training Resources

Prior to beginning these trainings it is strongly recommended that you print the following documents or have them available for reference:

DHS 101 Introduction and Definitions

DHS 105 Provider Certification [Note: DHS 105.17 refers to Personal Care Services]

DHS 107 Covered Services [Note: DHS 107.112 refers to Personal Care Services]

DHS 106 Provider Rights and Responsibilities

Survey Guide: Personal Care Agency Approval (PDF)

Online Training Modules

The PCA online training modules are currently undergoing revisions to meet the revised Wis. Admin. Code § DHS 105.17 regulations that were effective September 1, 2020.

Additional Resources

Caregiver Background Check information and requirements

ForwardHealth Online Handbooks

Division of Quality Assurance Memos for PCAs

Last Revised: September 8, 2020