Providers who need assistance with using the ForwardHealth Portal or submitting claims for payments can contact the CLTS Operations Team at cltsoperations@gainwelltechnologies.com. The team can assist providers with the following:
- Logging into the ForwardHealth Portal
- Questions about claims and payment
- Questions about navigating the ForwardHealth Portal
- Requesting CLTS ForwardHealth Login/PIN information
- Setting up an electronic funds transfer (ETF)
For assistance managing your CLTS Program enrollment and making service-related updates, providers can send an email to the CLTS Provider inbox at dhscltsprovider@dhs.wisconsin.gov regarding:
- Questions about using the CLTS Program Provider Registry
- Questions about your provider registration status
- Updating service categories and/or areas
- Updating enrollment information
Providers can send an email to the CLTS Provider Relations inbox at dhscltsproviderrelations@dhs.wisconsin.gov for assistance with service alignment, understanding program operations, and meeting provider requirements. Provider relations can assist with the following:
- Questions about CLTS Program policy, operations, or CLTS waiver services
- Questions about provider PA issues
- Timely filing waiver requests
- Questions about the CLTS Waiver Program Benefit Code Crosswalk
- Questions about the CLTS Waiver Program Rate Schedule
- Concerns about the CLTS Operations Team support
