COVID-19: ForwardHealth Program Updates for You and Your Family

We are committed to protecting the health and safety of our program participants during the COVID-19 (coronavirus disease) pandemic. You are considered to be part of a ForwardHealth program if you participate in any of the programs listed below. Please check this page regularly to stay informed about the latest updates. 

For information about COVID-19 and the Wisconsin Shares Child Care Subsidy Program, Emergency Assistance, and Wisconsin Works (W-2), visit the Wisconsin Department of Children and Families website.

Program updates as a result of COVID-19

 

 

This includes the Children’s Long-Term Support Program, Children’s Community Options Program, Birth to 3 Program, and Katie Beckett Medicaid.

 

 

This includes IRIS (Include, Respect, I Self-Direct), Family Care, Family Care Partnership, and PACE (Program of All-Inclusive Care for the Elderly).

 

This includes Medicaid programs, such as BadgerCare Plus, SSI-Related Medicaid, and the Medicaid Purchase Plan.

 

This includes FoodShare and temporary food benefits in place of school meals, which are called Pandemic EBT.​


 

Broad changes in services as a result of COVID-19

These are changes that apply to many different programs. 

 Rides to medical appointments

We will continue to provide rides to medical appointments (called non-emergency medical transportation) for members enrolled in the following programs:​​

  • BadgerCare Plus
  • Wisconsin Medicaid
  • Family Planning Only Services
  • Medicaid Purchase Plan
  • SSI Medicaid
  • IRIS
  • BadgerCare Plus Express Enrollment for Pregnant Women
  • Tuberculosis-Related Medicaid
  • Katie Beckett
  • Care4Kids
  • Children Come First
  • Wraparound Milwaukee
 

Please schedule rides with MTM as usual. If you think you have been exposed to COVID-19, please call your doctor to make sure you can be seen before you call MTM to schedule a ride. When you call MTM to schedule a ride, be sure to tell them if you have been exposed to COVID-19 or are feeling ill.

In most cases, rides are being limited to one member and one driver at this time.

Note: If you are enrolled in Family Care, Family Care Partnership, or PACE, please contact your care manager if your transportation provider is changing, you need help arranging a ride, or have questions.

 Mailed prescriptions

If you are enrolled in a Wisconsin Medicaid program, BadgerCare Plus, or SeniorCare, you may be able to get your prescriptions mailed to your home. You may also be able to get a three-month supply. Please check with your pharmacy to see if you can do this.

 


 

Changes to in-person services

To protect your health and safety and to follow recommendations provided by federal, state, and local public health authorities, we have changed the way we provide some in-person services.

Health care programs and FoodShare (income maintenance and tribal agencies)

Most income maintenance and tribal agencies are temporarily closed to in-person visits. You can find the status of your local office on the Income Maintenance and Tribal Agency Office Status Chart (PDF). These agencies provide eligibility services to people who are applying for or enrolled in health care programs like BadgerCare Plus and Medicaid, FoodShare, and the Wisconsin Share Child Care Subsidy Program (Wisconsin Shares).

Applicants and members are encouraged to apply for and manage their health care, FoodShare, and Wisconsin Shares benefits using the ACCESS website. They are also encouraged to use the MyACCESS mobile app to check the status of their benefits, get important reminders, and submit documents.

Call centers will still be open their regular hours, Monday through Friday. Please bear with us as there may be longer than usual wait times.

Children's Long-Term Support (CLTS) Waiver Program and Children's Community Options Program (CCOP)

As of March 13, 2020, DHS has suspended face-to face service coordination contacts. Support and service coordinators (SSCs) may now replace in‐person service coordination contacts with phone or electronic contacts.

Face-to-face services are still allowed. Families, county waiver agencies, and providers will work together to determine the best way to continue to support the needs of the family.

Some services may now be provided through phone calls or online:

  • Community integration services
  • Counseling and therapeutic services for which the desired outcome can be accomplished via verbal and visual cueing
  • Daily living skills training
  • Day services
  • Home modifications
  • Housing counseling
  • Mentoring
  • Relocation services
  • Support and service coordination
  • Supported employment –individual
  • Supported employment – small group
  • Supportive home care

Some group setting services can now be provided through ways other than face-to-face:

  • Counseling and therapeutic services for which the desired outcome can be accomplished via verbal and visual cueing
  • Community integration services
  • Consumer education and training
  • Daily living skills training
  • Day services
  • Housing counseling
  • Mentoring
  • Supported employment–small group
  • Supportive home care
  • Training for parents and/or guardians and families of children with disabilities

Birth to 3 Program

As of March 19, 2020, DHS has suspended in-person face-to-face contacts for the Birth to 3 Program for:

  • Intake (initial home visits)
  • Evaluation and individualized family service plans
  • Ongoing service delivery (home visits)
  • Service coordination

In-person contacts can be replaced by phone or online contact that will not jeopardize the health and safety of the child and family. Face-to-face services are still allowed. Families, county agencies, and providers will work together to determine the best way to continue to support the needs of the family.

Katie Beckett Medicaid

As of March 13, 2020, DHS has suspended face-to face contacts. Children’s Long-Term Support (CLTS) Functional Screens and eligibility determinations may now be done with phone or electronic contacts. This also applies to recertifications.

Family Care, Family Care Partnership, and PACE

In-person contacts with your care team can now be made virtually or over the phone. Phone and/or video contacts can replace in-person contacts in cases that will not jeopardize your health or safety, including:

  • Routine in-person contacts and assessments
  • Routine Long Term Care Functional Screens

IRIS

In-person contacts with your IRIS consultant can now be replaced by virtual or phone contacts that will not jeopardize your health or safety. This includes, but is not limited to:

  • Routine in-person contacts with IRIS consultants and/or Self-Directed Personal Care nurses
  • Annual Individual Support and Service Plan
  • Routine Long Term Care Functional Screens

 


 

 Fraud alert

Everyone needs to watch out for COVID-19-related fraud! Scammers are using the COVID-19 pandemic to benefit themselves. Scammers may offer COVID-19 testing or treatment through phone calls, social media, and/or door-to-door visits. These services are not real and will not help you.

The scammers want to steal your personal information, such as your Social Security number, bank information, ForwardHealth ID, and QUEST card number or PIN. Scammers use this information to steal money or your identity. 

You should not answer any ads for COVID-19 testing or treatment or give out any personal information in this emergency unless you know who you are talking to. If someone calls or visits you about COVID-19 and you think they are a scammer, you can report it. 

 


 

Supporting your family through COVID-19

If you have questions about ways to protect yourself and your family, please check out the resources below.

 

Other infographics and print resources

 

Are you a county agency administering a ForwardHealth program, such as CLTS, CCOP, or Birth to 3?

Get county-specific updates on program and service changes during the pandemic.

 

Last Revised: May 6, 2020

 RESPONSE RESOURCES FOR WISCONSINITES — www.dhs.wisconsin.gov/covid-19/help.htm