Electronic Visit Verification (EVV): News

Refer to the table below to stay up-to-date on announcements regarding EVV implementation.

Headline Announcement Date
New Your Key to EVV Newsletter The newsletter provides updates on EVV, including quick tips and answers to common questions. September 15, 2020
New hours for Wisconsin EVV Customer Care
Wisconsin EVV Customer Care hours were expanded to Monday–Friday, 7 a.m.–6 p.m. CT.
September 14, 2020
EVV Member Flyer
The member flyer will help inform members and participants of the EVV program and provides additional resources to learn more.
August 24, 2020
July forum 2020 presentations The July 29, 2020 online forum presentations are available. August 24, 2020
July forum recording The July 29, 2020, online forum recording is available. August 11, 2020 
New policy and training information July 22, 2020
New Wisconsin EVV Customer Care

Provider agencies, members, participants, workers, and program payers can call 833-931-2035 or email for help with technical and program-related questions. Wisconsin EVV Customer Care hours are Monday–Friday, 8 a.m.–5 p.m.

July 21, 2020
Invitation to July 2020 online forum DHS announced an EVV online forum scheduled for July 29, 2020. July 7, 2020
New launch date set DHS announced a new soft launch date of November 2, 2020. EVV will be required for all personal care services and applicable supportive home care services paid for by Medicaid from that date. Since the federal deadline for EVV has not shifted, DHS is moving forward with EVV to avoid funding penalties. June 26, 2020
New Alternate EVV webpage  The Alternate EVV webpage includes business requirements and technical specifications. May 7, 2020
EVV delay DHS delays the start of training and the soft launch date due to COVID-19 pandemic. March 26, 2020
March 2020 forum resources The March 11, 2020 forum presentation materials are available. March 17, 2020
Invitation to March 2020 forum DHS announced an EVV public forum schedule for March 11, 2020. February 17, 2020
November forum resources

The November 19, 2019, forum presentations are available. 

November 22, 2019
Invitation to November 2019 forum DHS announced a public forum about EVV scheduled for November 19, 2019. October 17, 2019
Approval of EVV good faith effort exemption request

On August 19, 2019, the Centers for Medicare & Medicaid Services (CMS) granted DHS approval of its EVV good faith effort exemption request.

With this approval, DHS will implement the EVV requirement for personal care services in calendar year 2020 without the risk of being fined for noncompliance. CMS did indicate that based on the 21st Century Cures Act (Cures Act), they do not have authority to extend the exemption past 2021. Read the announcement.

August 22, 2019
July 2019 forum resources July 24, 2019, forum recordings and presentations available August 22, 2019
A useful reference A useful reference for EVV: Please download and share the EVV reference sheet with those impacted. It provides a broad overview of EVV and DHS’s continued commitment to quality services. July 24, 2019
Invitation to July 2019 forum DHS announced a public forum about EVV scheduled for July 24, 2019.  June 26, 2019
April 2019 forum resources The April 10, 2019, forum recordings and presentations are available. April 12, 2019
Invitation to April 2019 forum DHS announced a public forum about EVV scheduled for April 10, 2019. March 12, 2019
FAQs EVV stakeholder FAQs are available. February 6, 2019
Sandata Technologies is Wisconsin's EVV vendor DHS announced that the current Medicaid Management Information System (MMIS) fiscal agent, DXC Technology, has selected Sandata Technologies as the EVV vendor. Additionally, DHS is considering the use of Sandata’s aggregator technology. To learn more, read the announcement email. November 19, 2018
November 2018 forum An EVV forum for members, participants, workers, and associations was held on November 27, 2018, in Stevens Point and also livestreamed. November 1, 2018
DHS will use MMIS fiscal agent for EVV services DHS decided to contract through the current MMIS fiscal agent for EVV services in order to optimize integration into the current MMIS. The MMIS fiscal agent has not yet selected a vendor. Additional information regarding EVV services and implementation will be announced on this webpage, as it becomes available. October 5, 2018
Federal delay in EVV timeline The timeline was delayed on July 30, 2018, when legislation was passed to amend Section 1903(l) of the Social Security Act to delay the timeline for states to implement EVV for personal care services by one year. States that have not implemented EVV by January 1, 2020, will be subject to a reduction in federal match funds unless they have made both a “good faith effort” to comply and have encountered “unavoidable system delays.” For more information about the delay, visit www.congress.gov September 27, 2018
Last Revised: September 15, 2020