Electronic Visit Verification (EVV): Information for Members and Participants

What does EVV mean for members and participants?

Elderly hand being held by a younger handAll states have to follow this law, but each state can decide the approach that works best for their members and participants. As a result, Wisconsin's EVV solution may look different than it would in other states.

DHS is doing everything we can to make sure this new law does not cause problems for you. Your care is always the first priority.

Our commitment is to:

  • Maintain services provided, including community integration.
  • Support provider selection.
  • Keep an individual’s choice of a worker.
  • Ensure services are provided.
  • Ensure data is secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA).

It is important to know that EVV does not:

  • Impact your care.
  • Track a member or participant's location.
  • Change how much care you receive.
  • Change where you receive care.
  • Change the type of care you receive.

What's next?

When EVV begins, workers will be required to complete a brief, extra step to check in and out at the beginning and end of their visit. This brief, extra step verifies the date and time of the visit, the point-in-time location of the visit, and that workers are providing members and participants their authorized services.

Workers may use a mobile phone, tablet, or a landline telephone to check in and out. In certain situations, a small digital device provided by DHS may be available to check in and out. Services, such as cellular, internet, and Wi-Fi, are not required for workers to complete this step.

If you require assistance before your worker checks in, that’s okay. The check in step can be completed once assistance has been provided.

We want to hear your feedback. Send an email, join our email list, and/or attend the forums. For additional information, please read our FAQs.

Programs that require EVV for personal care services

  • Medicaid and BadgerCare Plus fee-for-service (ForwardHealth card)
  • BadgerCare Plus and SSI HMOs
  • Family Care and Family Care Partnership
  • IRIS (Include, Respect, I Self-Direct)

Personal care and supportive home services paid for through these programs require EVV. Other services covered by these programs, such as podiatry, do not require EVV.

Last Revised: June 26, 2020