Electronic Visit Verification (EVV): Resources and FAQs
The Wisconsin Department of Health Services (DHS) has created several materials for members, IRIS participants and workers, providers, and program payers to keep up to date on EVV. Please access, download, or share the below resources.
Resources and FAQs
| Title of resource | Type | Description | Audience | Available languages |
|---|---|---|---|---|
| FAQs | Webpage | Frequently asked questions about EVV | Providers, Payers, Workers, Members, Participants | English |
| Public forums | Webpage | Information about upcoming and past EVV forums | Providers, Payers, Workers, Members, Participants | English, Hmong, Spanish |
| New to EVV?, P-03078 | Fact sheet | Guide for providers preparing to use an EVV system | Providers | English, Hmong, Russian, Spanish |
| Worker Visit Card template, P-02844A | Help sheet | A printable card that can be filled in with the EVV information workers need to remember when they check in and out of visits. | Workers | English (regular font), English (large font), Hmong, Spanish |
| Important Numbers for EVV in Wisconsin P-03573 | Fact sheet | How locate the numbers to fill in the Worker Visit Card. (see row above) | Providers, Workers | English, Hmong, Spanish |
| Three Ways to Collect EVV Information, P-03627 | Fact sheet | Information about the three devices that workers can use to check in and out of visits using the Sandata EVV system. | Providers, Payers, Workers, Members, Participants | English, Hmong, Spanish |
| Electronic Visit Verification Exceptions, P-03646 | Fact sheet | Information about what exceptions are, how to fix them in the Sandata EVV portal, and how to prevent them. | EVV Administrators | English, Hmong, Spanish |
| Fixing Unknown Client Exceptions in the Sandata EVV Portal, P-03645 | Fact sheet | Information about one of the most common exceptions: Unknown Client. Includes how to prevent and fix them. | EVV Administrators | English, Hmong, Spanish |
| Sandata EVV Portal Dashboard and Reports for Administrators, P-03690 (PDF) | Fact Sheet | Learn how to:
| EVV Administrators | English |
| EVV Lifecycle, P-03124 (PDF) | Fact sheet | A snapshot of how EVV visit records fit into the general claims process. | Providers, EVV Administrators | English |
| Billing and Claims Information When EVV is Required, P-03662 | Fact sheet | What to do when a claim does not pass one of the edits or if a claim is denied due to EVV. Who to reach out to for EVV claim denials and general claims questions. | Providers, EVV Administrators | English, Hmong, Spanish |
| EVV and Live-in Workers, P-03593 (PDF) | Fact sheet | Everything you need to know about EVV and live-in workers. | Providers, Workers, Participants | English |
| EVV Live-in Worker Identification and Instructions, F-02717 | Form | EVV live-in worker identification form and instructions on how to complete the form. | Providers, Workers, Participants | English, Hmong, Spanish |
| EVV Member flyer, P-02730 | Fact sheet | A one-page handout that explains what EVV is. | Providers, Payers, Workers, Members, Participants | English, Hmong, Somali, Spanish |
EVV ForwardHealth Updates
If you need printed materials in a language not listed, please email us at dhsevv@dhs.wisconsin.gov.