Electronic Visit Verification (EVV): Resources

The Wisconsin Department of Health Services (DHS) has created several materials for members, IRIS participants and workers, provider agencies, and program payers providing personal care services to keep up to date on EVV. Please access, download, or share the below resources.

Resources and FAQs

Resource Title Type Languages Available

Policy Decisions

EVV Policy Decisions, P-02614 Information sheet English, Hmong, Spanish
ForwardHealth Update 2021-40, "Electronic Visit Verification Soft Launch Has Been Extended" (PDF) ForwardHealth Update English
ForwardHealth Update 2021-26, "Electronic Visit Verification Hard Launch Preparation" (PDF) ForwardHealth Update English
ForwardHealth Update 2021-23, "Electronic Visit Verification Policy and Hard Launch Timeline" (PDF) ForwardHealth Update English
ForwardHealth Update 2021-05, "Electronic Visit Verification Prior Authorization Procedure for Live-In Workers" (PDF) ForwardHealth Update English
ForwardHealth Update 2020-31, "Implementation of Electronic Visit Verification for Personal Care and Supportive Home Care Services" (PDF) ForwardHealth Update English

General Resources

FAQs Webpage English
Public Forums Webpage English
Unlocking EVV Podcast Webpage English, Hmong, Spanish
Your Key to EVV Newsletter Newsletter English, Hmong, Spanish
EVV ID Help Sheet, P-02844 (PDF) and Worker Visit Card Template, P-02844A (Word) Help Sheet, Form English
EVV Lifecycle Flyer, P-03124 (PDF) Handout English
EVV Live-in Worker Identification and Instructions, F-02717 Form English
EVV Member Flyer, P-02730 (PDF) Handout English, Hmong, Somali, Spanish
EVV for Wisconsin Medicaid Personal Care Services, P-02462 (PDF) Handout English, Burmese, German, Hmong, Karen, Somali, Spanish


If you need printed materials in a language not listed, please email us.

EVV Timeline

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December 2016 →

21st Century Cures Act signed into law

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August 2017 →

Stakeholder meetings began

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July 2020 →

  • EVV policy published
  • Wisconsin EVV Customer Care launched

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August 2020 →

Provider training began

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November 2, 2020 →

EVV is required

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EVV hard launch

Last Revised: June 15, 2022