ForwardHealth Partner Resources: Applying For and Maintaining Benefits

About the federal government shutdown

DHS is closely monitoring the current federal government shutdown. Our goal is to keep the public informed, especially our members who receive vital health and nutrition support and services.

Here is what FoodShare, WIC, and Medicaid members need to know:

  • FoodShare members will get partial November benefits. We will work as quickly as possible to get funds added to your card. We will let you know as soon as we can when your partial November benefits will be available and how to check your balance. You can use any benefits already on your card during the shutdown. Visit the FoodShare: News for Members page at dhs.wi.gov/fsnews for more information.
  • As of October 31, WIC benefits will be available throughout the month of November. You can continue to use your WIC benefits, attend WIC appointments, and do not need to take any action. Contact your local WIC agency with any questions.
  • Medicaid and BadgerCare Plus members still have coverage to get the care and services they need. For updates, visit the Medicaid News page.

ACCESS and MyACCESS

Members can manage their health care, FoodShare, and Wisconsin Works (W-2) benefits online through their ACCESS (ACCESS in Spanish) account or with the MyACCESS mobile app. These resources will help you understand how members can use ACCESS and MyACCESS to manage their state benefits. 

Key resources

  ACCESS User Guide

A step-by-step guide to using ACCESS online and the MyACCESS mobile app.

  ACCESS training tool

An ACCESS training tool you can use to teach others how to use ACCESS.

  MyACCESS support page

Links to how-to videos and instruction documents for MyACCESS.

  MyACCESS Mobile App FAQs

Frequently asked questions and answers about the app.

  ACCESS and MyACCESS demo videos

Overview of self-service features of both platforms.

 

Informational resources

  Get started with MyACCESS flyer

Available in English, Hmong, and Spanish.

  Welcome to MyACCESS poster

Available in English, Hmong, and Spanish.

  MyACCESS wallet card

Available in English, Hmong, and Spanish

  Express enrollment via ACCESS

Resource for hospitals, providers, and partners to process temporary enrollment.

 
 

Glossary

 
Last revised October 23, 2025