ForwardHealth Partner Resources: Applying For and Maintaining Benefits

End of federal government shutdown

The government shutdown is over and the federal government is now open. We do not anticipate any further disruptions of FoodShare benefits for the remainder of the federal fiscal year. FoodShare and WIC benefits are fully funded through September 30, 2026.

Here is what FoodShare, WIC, and Medicaid members need to know:

  • FoodShare members are getting their December benefits on schedule. Members of FoodShare received full November benefits on their QUEST cards. FoodShare members can check their FoodShare balance by calling QUEST Card Services at 877-415-5164.
  • WIC benefits will be available as usual. You can continue to use your WIC benefits and attend WIC appointments. WIC members do not need to take any action.
  • Other state programs like BadgerCare Plus, Medicaid, and SeniorCare were not impacted by the shutdown. Members can continue to get the care and services they need.

ACCESS and MyACCESS

Members can manage their health care, FoodShare, and Wisconsin Works (W-2) benefits online through their ACCESS (ACCESS in Spanish) account or with the MyACCESS mobile app. These resources will help you understand how members can use ACCESS and MyACCESS to manage their state benefits. 

Key resources

  ACCESS User Guide

A step-by-step guide to using ACCESS online and the MyACCESS mobile app.

  ACCESS training tool

An ACCESS training tool you can use to teach others how to use ACCESS.

  MyACCESS support page

Links to how-to videos and instruction documents for MyACCESS.

  MyACCESS Mobile App FAQs

Frequently asked questions and answers about the app.

  ACCESS and MyACCESS demo videos

Overview of self-service features of both platforms.

 

Informational resources

  Get started with MyACCESS flyer

Available in English, Hmong, and Spanish.

  Welcome to MyACCESS poster

Available in English, Hmong, and Spanish.

  MyACCESS wallet card

Available in English, Hmong, and Spanish

  Express enrollment via ACCESS

Resource for hospitals, providers, and partners to process temporary enrollment.

 
 

Glossary

 
Last revised October 23, 2025