Medicaid: 2026 Announcement for Wisconsin’s Non-Emergency Medical Transportation Vendor
On May 21, 2026, the Department of Health Services (DHS) announced the “notice of intent” to select Verida, Inc. as the new non-emergency medical transportation (NEMT) vendor for the Wisconsin Medicaid NEMT program.
The NEMT vendor schedules transportation for members who need to get to medical appointments. They serve as the go-between for members and transportation providers. Members can also receive gas mileage reimbursement through the NEMT vendor.
Why is DHS seeking a new vendor for NEMT services?
Wisconsin state law requires DHS to procure vendors on a regularly scheduled basis. The procurement process is an opportunity for DHS to continue to improve the program and provide quality controls.
How Wisconsin Medicaid chose Verida, Inc.
Wisconsin uses a fair and competitive review process to select vendors. Verida, Inc. had the highest-scoring proposal among all of the vendors who submitted to provide these services under the request for proposal (RFP) S-1699 DMS-25.
Next steps
DHS will update this webpage when additional information becomes available.
At this time, DHS does not have a time frame established for when this transition will take place.
Sign up to receive emails for information about the new NEMT vendor. This includes being notified of webpage updates.
Frequently asked questions
- Members don’t need to do anything right now. Members will not experience any disruption to NEMT services and should continue to schedule rides with the current vendor, MTM.
- DHS will notify members when it’s time to transition to the new vendor.
- At this time, DHS does not have a time frame established for this transition.
- This statewide system gives members and transportation providers one consistent contact and process for things like verifying eligibility, scheduling, credentialing, billing, and resolving complaints.
- DHS can hold one vendor accountable to standards related to customer service, member protections, response times, driver and attendant screening and training, vehicle operating and maintenance, and reporting.
- This model helps guard against Medicaid fraud, waste, and abuse and increases efficiency in the NEMT program.
The current NEMT vendor is MTM, Inc. Their contract will continue throughout the procurement period. The vendor transition will not change the NEMT services members are eligible for.
DHS announced the “notice of intent” to select Verida, Inc. as the new vendor for the Wisconsin Medicaid NEMT program. Learn more about Verida, Inc.
Wisconsin uses a fair and competitive review process to select vendors. Verida, Inc. had the highest-scoring proposal among all vendors who submitted to provide NEMT services.
Find the RFP by searching for NEMT, or S-1699 DMS-25 on the Wisconsin Department of Administration Bidder Portal.
Sign up to receive emails for information about the new NEMT vendor. DHS will send an email with more information once it becomes available.
DHS will also update this webpage when there is more information available.
DHS will share more information when it becomes available. Sign up to receive emails for information about the new NEMT vendor.