Katie Beckett Medicaid: Who to Contact for Help
You can now manage your Katie Beckett Medicaid coverage online!
You can access your child’s Katie Beckett Medicaid coverage by using the MyACCESS mobile app or online at ACCESS (ACCESS in Spanish)! This also means you can renew your child’s coverage, report changes, and use the MyACCESS app!
What you need to know
- Get started: Create an account on ACCESS (ACCESS in Spanish) or download the MyACCESS app. You can use the same login information for the website and app.
- Already have an account? Use your existing ACCESS account for Katie Beckett Medicaid.
Need help with your ACCESS account?
If you have questions, contact Member Services at 800-362-3002 or visit the ACCESS Help page.
Know where to go!
Knowing the right place to go for the help you need can get answers faster. Use this page to find the right place to ask your questions about Katie Beckett Medicaid.
What if I have questions about Katie Beckett Medicaid, the application process, or eligibility criteria?
Katie Beckett eligibility specialist staff can answer questions about how to apply, eligibility criteria, and all things Katie Beckett Medicaid.
Call: 888-786-3246
Email: DHSKatieBeckett@wisconsin.gov
When should I call ForwardHealth Member Services?
Call ForwardHealth Member Services at 800-362-3002 to:
- Report problems getting a ForwardHealth Medicaid card.
- Find a provider or service covered by Medicaid.
- Ask about billing or why Medicaid did not cover a service or prescription.
How can I get help with other benefits?
The Wisconsin Department of Health Services partners with county and Tribal agencies to help you apply for or enroll in programs such as:
Find your Income Maintenance and Tribal Agency Contact Information for help applying for or with questions about your family’s benefits.
How do I appeal a Katie Beckett eligibility decision?
If you don't agree with a decision, you can request a fair hearing with the Wisconsin Division of Hearing and Appeals (DHA).
- A fair hearing is held in an informal setting (generally over the telephone) with a judge (called an administrative law judge). The judge listens to both sides, reviews all documents, and decides what to do about the decision being appealed.
- A fair hearing gives you a chance to say why you think a wrong decision was made about the child’s eligibility.
You must request a fair hearing within 45 days of:
- A decision (if this is your first application to Katie Beckett Medicaid).
- When your coverage ends (if you have had Katie Beckett Medicaid and you are now found not eligible).
- Yes, if you are already getting benefits and you ask for a hearing before your coverage ends. You can keep getting the same benefits until the hearing officer makes a decision.
- If the hearing officer decides that the agency was right, you may need to return the extra benefits you got after your benefits were supposed to change.
Your request for a fair hearing must be made in writing and must be signed and dated, using one of the following options:
- Submit a DHA Request for Fair Hearing form. This form is available in several languages. Be sure to sign and date the form and include a copy of the denial letter when you send the form.
- Write on a copy of the denial letter or on a separate piece of paper that you would like to request a fair hearing about the decision described in the letter. Be sure to sign your name and write the date. If you write on a separate piece of paper, include a copy of the letter when you send your request.
- Do you have new information we haven't seen? Send it to the Katie Beckett Central office at DHSKatieBeckett@dhs.wisconsin.gov before your hearing. This way we have all the information needed for the hearing. Having all the information ahead of time helps get the most accurate decision.
Once you have the materials ready to submit, mail, email, or fax your request to:
Wisconsin Division of Hearings and Appeals
4822 Madison Yards Way
Madison, WI 53707-7875
Email: DHAMail@wisconsin.gov
Phone: 608-266-7709
Fax: 608-264-9885
Where can I find other resources that may be right for my family?
Services for Children with Delays or Disabilities
Find information about other programs for children.
Wisconsin Wayfinder
Wisconsin Wayfinder supports families of children with delays, disabilities, special health care needs, and mental health conditions in finding resources. Call (877) WiscWay (877-947-2929).
Fact sheet
You can also refer to the Helpful Resources for Families in Children’s Services Programs, P-03036, in English, Hmong, or Spanish.
Need more information on Katie Beckett Medicaid? Find all our Katie Becket Medicaid Forms and Publications.