Home Health Agencies: Rules and Regulations

Scam targeting U.S. Bank customers

DHS is aware of an organized impersonation scam that targets U.S. Bank customers. Impersonators are contacting customers by phone, posing as representatives from the U.S. Bank Fraud Department. They may claim issues with recently initiated wire transfers. The DHS DQA Provider Portal uses U.S. Bank for the payment of fees. Please be aware of this impersonation scam if you are paying fees through the DHS DQA Provider Portal.

Are you a provider for a home health agency (HHA)? We're here to help. This page includes rules and regulations for operating an HHA in Wisconsin.

Regulatory information

Select a link to learn more:

Electronic visit verification (EVV) requirement

In response to the federal 21st Century Cures Act, DHS requires EVV for:

  • Medicaid-covered personal care services.
  • Medicaid-covered home health services (effective January 1, 2023).

EVV electronically verifies that HHAs provided authorized services. Home care workers must send information at the beginning and end of each visit using an EVV system.

Learn more about EVV.

Federal regulations

Glossary

 
Last revised April 7, 2025