Finding and Choosing a Personal Care Agency

What is a Personal Care Agency?

A Personal Care Agency is either a home health agency, county department, independent living center, American Indian tribe of band or a freestanding personal care agency that provides services that are:

  • Medically oriented activities related to assisting an individual with activities of daily living necessary to maintain the individual in his or her place of residence in the community,
  • Provided upon written orders of a physician by a certified personal care provider, and
  • Provided by a personal care worker employed by the provider or under contract to the provider who is supervised by a registered nurse according to a written plan of care.

Regulation Information

Personal Care Agencies are regulated under Wisconsin Administrative Code, Medical Assistance, Chapters 105, 106 and 107.

Learn more about the Department's role in regulating Personal Care Agencies.

Looking for a Personal Care Agency in Wisconsin?

Aging and Disability Resource Centers (ADRC): ADRCs provide information on broad range of programs and services, help people understand the various long term care options available to them, help people apply for programs and benefits, and serve as the access point for publicly-funded long term care. These services can be provided at the ADRC, via telephone, or through a home visit, whichever is more convenient to the individual seeking help.

Provider Search:  Locate a health or residential care provider and obtain compliance history information.

Statewide Personal Care Agency Directory

Complaints Regarding Wisconsin Health and Residential Care Providers

The Department of Health Services Division of Quality Assurance is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin.  If any individual believes that a caregiver, agency, or Department regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint.

Client Rights

Wisconsin Client Rights: Anyone who is receiving services for mental illness, a developmental disability, or substance abuse in the state of Wisconsin has specific rights under Wisconsin Statute 51 (State Alcohol, Drug Abuse, Developmental Disability and Mental Health Act) subsections 51.61 and 51.30.

Advance Directives: An advance directive describes, in writing, your choices about the treatments you want or do not want or about how health care decisions should be made for you if you become incapacitated and cannot express your wishes.


Last Revised: October 8, 2019