FoodShare: How to Request Replacement FoodShare and/or Summer EBT Benefits
If food you purchased with FoodShare or Summer EBT benefits was lost due to a misfortune or weather event, you can request replacement benefits.
If you are a FoodShare member or a FoodShare member who also gets Summer EBT, submit your request whichever way is easiest for you:
- Online: Log in to ACCESS (ACCESS in Spanish), and click on "Food Benefits Replacement Request" in the left menu to get started.
- By phone or in person: Contact your agency.
- By mail or fax: Complete and submit a Request for Replacement FoodShare and/or Summer EBT Benefits form, F-00330. If you are a Summer EBT recipients who doesn’t get FoodShare benefits, you must submit this form via email to dhssebtsupport@wi.gov.
What caused your food loss?
When requesting replacement food benefits, you will be asked to describe what happened that caused your food loss. Some examples are flooding, power outage, or a fire.
You may be asked to submit documents that show what caused your food loss. This may include information provided by the fire department, the police, a community organization, or other sources of help. Proof of what caused food loss might not be needed when a state of emergency has been declared.
How long do I have to report my loss of food?
You should complete your request for replacement food benefits within 10 days of the food loss.
In some instances, a member may tell their agency within 10 days of the food loss but not complete the request for replacement benefits at that time. If so, they must complete the request within 10 days of telling their agency.
Related topics
- Visit the FoodShare homepage or see the ForwardHealth Enrollment and Benefits Handbook, P-00079 (PDF) to learn about FoodShare Wisconsin.
- Go the DHS Summer EBT webpage to learn about the income-based program that helps families who qualify buy food for their children while school is out.
- Get the USDA nondiscrimination statement on the Your Rights webpage, along with other nondiscrimination information.