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FoodShare: Protect Your Benefits

FoodShare QUEST Card

That’s from DHS. People trying to steal FoodShare benefits may have gotten your PIN. To avoid having your benefits stolen, you must change your PIN immediately. Please do this now by calling QUEST Card Service at 877-415-5164. When you call, you can talk to someone in the language of your choice.

Ese mensaje de texto es del DHS. Es posible que las personas que intentan robar los beneficios de FoodShare hayan obtenido su PIN. Para evitar que le roben sus beneficios, debe cambiar su PIN inmediatamente. Por favor hágalo ahora llamando al Servicio de tarjeta QUEST al 877-415-5164. Cuando llame, puede hablar con alguien en el idioma de su elección.

Scammers may be trying to steal FoodShare benefits by gaining access to your card data and personal information. You can help protect your benefits by choosing a secure personal identification number (PIN) and using all the QUEST card security features.

Tips to protect your FoodShare benefits

  • Choose a hard-to-guess PIN. Don’t use repeating numbers, like 2222, numbers in a row, like 4567, or a pattern such as 1212. Don’t use a birthdate or birth year.
  • Keep your PIN secret. Cover the keypad when you enter your PIN. Do not share your PIN with anyone you don’t want using your benefits to buy food for your FoodShare household.
  • Check your account often. Use MyACCESS mobile app or the ebtEDGE website or mobile app to check your account often for unauthorized charges. Change your PIN right away if you spot any suspicious charges.
  • Freeze your card between uses with the ebtEDGE website or mobile app. When your card is frozen, you and anyone else will be unable to use it. You will need to unfreeze it to make purchases again.
  • Block your card from being used on the internet if you don’t shop for groceries online. You also can block out-of-state transactions if you are not traveling outside of Wisconsin.
  • Report lost or stolen cards immediately to QUEST Card Service at 877-415-5164.

Create a more secure PIN

Scammers know the most common PINs and use that information to steal benefits. DHS prevents members from using some of the most common PINs.

Tips for creating a secure PIN

  • Don’t use repeating numbers, like 2222, numbers in a row, like 4567, or a pattern such as 1212.
  • Don’t use a birthdate or birth year.
  • Use a date that is special to you (but that isn’t a birthday or birth year).

How to change your QUEST card PIN

  1. Call QUEST Card Service at 877-415-5164
  2. Choose your language

  3. Enter the 16-digit card number

  4. Say “Change PIN”

  5. Enter or say your birthdate
    English: MMDDYYYY
    Spanish: DDMMYYYY

  6. Enter the last four digits of your Social Security number

  7. Enter your new four-digit PIN

  8. Re-enter your PIN

  9. If you choose an easy-to-guess PIN, such as 1234 or repeating numbers such as 1111, it will ask you to try again. (see tips for creating a secure PIN)

  1. Select a card from the Welcome page.

  2. Click on PIN Select on the Account Services section of the Account Summary page.

  3. Enter the requested information to authenticate your identity. Then enter and confirm your PIN.

  4. Select Save to select your new PIN. (The button becomes active after you complete the required fields.)

  5. When your new PIN has been saved, select OK in the success message window. The application returns you to the Account Summary page.

Use MyACCESS and ebtEDGE to protect your benefits

Monitor and protect your FoodShare benefits by using features in the MyACCESS and ebtEDGE mobile apps.

Monitor with MyACCESS

  • Check your account for charges you didn't make
  • See reminders and important letters about renewals
  • Update your address and contact information
  • Submit documents

Protect with ebtEDGE

  • Change your PIN
  • Freeze your card when not using it
  • Block out-of-state and online purchases
  • Find retailers that accept FoodShare

 Partner toolkit

Protect your FoodShare benefits from theft. Scammers are trying to steal FoodShare benefits. Monitor and protect your FoodShare benefits using features in the MyACCESS and ebtEDGE mobile apps.


FoodShare Fraud Flyer Thumbnail Image


Report fraud

The misuse of public funds affects each person who lives in Wisconsin. All individuals are encouraged to report suspected fraud, waste, and abuse to the Office of Inspector General (OIG) at 877-865-3432 or online.

The OIG's mission is to protect Wisconsin taxpayers by tracking and prevent fraud, waste, and abuse in public assistance programs administered by DHS. Learn more about the OIG.

Related topics

Equal opportunity information

Last revised October 20, 2023