We want to make it easy for you to use your FoodShare benefits. Your Wisconsin QUEST card is a safe and easy way to buy your food. Your QUEST card is a plastic debit card. It has your name, card number, and the Wisconsin QUEST logo on it.
We will send your QUEST card to your mailing address. It will include instructions for setting your four-digit personal identification number (PIN). You will use your PIN each time you buy food with your QUEST card.
You may use your QUEST card as many times as you want each month, as long as money is available in your account. No minimal spending limit. No extra fees.
Check your account balance
The amount of money on your QUEST card is called your account balance. Here are easy ways to check your balance:
- Visit the ebtEDGE website and select Cardholder Login.
- Use the ebtEDGE mobile app. Download the app at the Apple Store or Google Play.
- Call QUEST Card Service at 877-415-5164.
How to use your QUEST card
You can only use your QUEST card to buy food. If you buy other items at the same time, you need to use another form of payment to buy the non-food items.
You can use your QUEST card to pay for food at stores and some farmers markets. You can use it online and at other places that accept EBT (electronic benefit transfer) payments.
Shop at a store or farmers market
When you go shopping, look for signs at the store or farmers market to see if they accept EBT payments. When you check out, pay by swiping your QUEST card at the register. You will need to enter your PIN (personal identification number).
Pay at pickup
Some grocery stores let you order food online or over the phone, then pay with an EBT card when you pick up your food. You might pick up either curbside or in the store. When you pick up your order, you will swipe your QUEST card and enter your PIN. You can’t pay for your food ahead of time. Ask your local grocery stores if they offer this option.
You can order and pay for your food online through Amazon, Walmart Grocery, ALDI (with Instacart), Lou Perrine’s Gas and Grocery, Meijer, Ptackek’s IGA, Sam’s Club Scan and Go, Schnuck’s Market, and Woodman's Markets. These stores have an EBT card payment option. When paying online, you need to enter your QUEST card number and PIN each time you check out.
Some of these stores may deliver to you. If the store charges an extra fee for delivery, you must use a different payment method to pay the delivery fee. You can only use your QUEST card to pay for the food. You can’t use your QUEST card to pay the delivery fee.
If you have any problems paying online with your QUEST card, check your account balance. If you have money available and still can’t complete your order, contact the store’s customer service for help.
Note: At this time, the federal government has only approved Amazon, Walmart, ALDI, Lou Perrine’s Gas and Grocery, Meijer, Miller and Son's Supermarket, Ptackek’s IGA, Sam’s Club Scan and Go, Schnuck’s Market, Woodman’s Markets to accept online QUEST card payments in Wisconsin. The government may approve other stores in the future. Find a list of approved online retailers at Online SNAP Retailers.
Buy food at other places
You may use your QUEST card to pay for meals at a group site for senior citizens or have your meals delivered to your home. Ask if the site or provider can accept EBT payments.
You also can use your QUEST card to pay for meals at one of these places if the site can accept EBT payments:
- Drug and alcohol treatment center.
- Domestic violence or domestic abuse shelter.
- Homeless shelter.
- Group home for people who are disabled.
At these locations, you might use your QUEST card at each meal or only once a month.
How to Protect Yourself from FoodShare Fraud
FoodShare benefits continue to be a target for fraud. FoodShare fraud can result in you losing the monies in your account, which prevents you from being able to buy food until those monies are replenished. Therefore, it is important that you take steps to protect your identify and your benefits.
DHS recommends you do the following to protect your benefits:
- Check the accuracy of account information by calling the agency that issues your FoodShare benefits.
- Monitor account balances using the MyACCESS mobile app or ebtEdge website or mobile app.
- Add or change optional account passwords to limit unauthorized access.
- Change Personal Identification Numbers (PINs) often by calling QUEST Card Service at 877-415-5164.
- Do not share account passwords and PINs with anyone who is not part of your household.
- Report lost or stolen cards immediately to QUEST Card Service at 877-415-5164.
The misuse of public funds affects each person who lives in Wisconsin. All individuals are encouraged to report suspected fraud, waste, and abuse to the Office of Inspector General (OIG) at 877-865-3432 or online.
The OIG's mission is to protect Wisconsin taxpayers by tracking and prevent fraud, waste, and abuse in public assistance programs administered by DHS. Learn more about the OIG.
More information about the QUEST card
Learn more about using your card:
- Read the Using Your QUEST Card Fact Sheet, P-16088.
- Watch a video: English, Hmong, Russian, Spanish.
QUEST Card Service can help
We want to make sure your QUEST card is working for you. Call QUEST Card Service at 877-415-5164:
- If you did not get your QUEST card in the mail.
- To find out your QUEST card account balance.
- To report a lost, stolen, or damaged QUEST card.
- To replace your QUEST card.
- To dispute a charge.
- For other questions about your QUEST card.
- Choose My Plate—Learn about nutrition, and get recipes and shopping tips to help you eat healthy.
- FoodWIse—Managed by the University of Wisconsin-Extension, this site offers nutrition education to families and individuals in Wisconsin.
- U.S. Department of Agriculture, Food and Nutrition Service—Learn more about nutritional assistance.