Hospice: Statistics and Data
Scam targeting U.S. Bank customers
DHS is aware of an organized impersonation scam that targets U.S. Bank customers. Impersonators are contacting customers by phone, posing as representatives from the U.S. Bank Fraud Department. They may claim issues with recently initiated wire transfers. The DHS DQA Provider Portal uses U.S. Bank for the payment of fees. Please be aware of this impersonation scam if you are paying fees through the DHS DQA Provider Portal.
The Division of Quality Assurance (DQA) regularly investigates hospices. These are called surveys. Surveys ensure hospices follow all state and federal rules.
Surveys are performed:
- When complaints are filed against a hospice.
- When self-reported complaints are filed.
- When a hospice needs to renew a license or certification.
When surveys show that a hospice isn't following all rules, they are issued a citation. Citations are written on a document called statements of deficiency. Citations explain what rule was broken.
Reports
The reports below summarize the results of the surveys conducted by DQA.