Hospice: Memos and Publications

Scam targeting U.S. Bank customers

DHS is aware of an organized impersonation scam that targets U.S. Bank customers. Impersonators are contacting customers by phone, posing as representatives from the U.S. Bank Fraud Department. They may claim issues with recently initiated wire transfers. The DHS DQA Provider Portal uses U.S. Bank for the payment of fees. Please be aware of this impersonation scam if you are paying fees through the DHS DQA Provider Portal.

This page includes helpful resources related to hospices. Publications are files or websites with additional information. Division of Quality Assurance (DQA) numbered memos are documents that deal with:

  • Policies for hospices.
  • Guidelines for hospices managed by DQA.
  • Information and interpretation of federal and state regulations.

Questions? Email dhswebmaildqa@dhs.wisconsin.gov.

Publications

Select a link to learn more:

Memos

Memos from the Wisconsin Department of Health Services (DHS)

View our Memos Library to access a wealth of communications issued by DHS regarding policies and procedures and how they should be put into action.

DQA numbered memos

Select a link to view the memo. You can also view the list of all DQA Memos.

For an official paper copy of any numbered memo, email or write:

Memo number Title Issue date Sort ascending Discontinued date Attachments Edit
25-001 Background Check Renewals for Entity Operators & Non-Client Residents
23-002 Fire Watch, Fire Plan, and Fire Reporting Update
21-008 Prohibited Restraints and Restrictive Measures in Community-Based Programs and Facilities
21-002 Notice and Requirements for Submitting Four-Year Renewal of Licensee Background Check Information
20-003 Wisconsin Hospices CMS 1135 Waiver Provisions and Governor Evers Emergency Order # 21

Glossary

 
Last revised January 2, 2026