EMS: Information for Service Directors

Our Numbered Memo Series contains important information from the DHS EMS State Office.


This page is a resource for EMS Service Directors seeking. For additional information or clarification, please contact your regional coordinator.


Per Wis. Admin Code § DHS 110.48: An emergency medical service provider shall have a service director who shall:

  • Serve as the primary contact between the emergency medical service provider and the department.
  • Assure that all elements of the operational plan are kept current.
  • Assure that EMS personnel are properly licensed and credentialed.
  • Provide day-to-day supervision of the ambulance service provider's operations.


Funding Assistance Program

Operational Plan

Personnel Management


Last Revised: February 16, 2021